SoCal JCB - Product Support Sales Representative

JCB North America•La Mirada, CA

2d•Onsite

About The Position

The Product Support Sales Representative (PSSR) serves as the primary field-facing consultant bridging the dealership’s aftermarket parts and service departments with our customer base. The core mission of the PSSR is to proactively help equipment owners lower their total cost of ownership, maximize machine uptime, and optimize fleet performance. Rather than waiting for a breakdown, the PSSR sells preventative maintenance programs, custom service agreements, telematics solutions, and replacement wear parts directly at customer job sites, aggregate mines, and yards.

Requirements

Minimum 3–5 years of experience in heavy equipment product support, machinery sales, or technical dealership service/parts operations.
High School Diploma or equivalent required
Proven track record of managing a sales territory or working a field-based technical role.
Strong Equipment Aptitude: Familiarity with heavy machinery systems (hydraulics, powertrains, electrical, and diesel engines) and the ability to confidently inspect equipment.
Relationship & Negotiation Skills: Excellent interpersonal communication skills, with an innate ability to build trust with a mechanic in the dirt as easily as an executive or fleet procurement manager in a boardroom.
Digital Proficiency: Experience using dealership management systems (DMS), CRM software, and OEM telematics/diagnostic programs.
Self-Discipline: A high degree of self-motivation to plan travel routes and execute daily schedules independently.
Must hold a valid Driver’s License and maintain a clean driving record.
Willingness to travel up to 80-100% of the workday within the regional territory, including frequent visits to active construction zones, quarries, and industrial environments.
Ability to walk rough terrain, climb onto heavy machinery to check serial numbers or component wear, and occasionally lift up to 50 lbs.

Nice To Haves

a technical degree is a plus.

Responsibilities

Proactively manage and grow assigned territory by executing regular site visits to current and prospective fleet owners, contractors, and maintenance/service managers.
Promote and sell heavy equipment parts, service capabilities, custom hydraulic options, remanufactured components, and major machine rebuild programs.
Partner with customers to implement Preventive Maintenance (PM) agreements. Utilize OEM telematics platforms (e.g., remote machine monitoring) to track fleet health, anticipate service intervals, and intercept failures before they cause critical downtime.
Conduct walk-around equipment inspections on job sites. This includes performing undercarriage wear measurements, evaluating ground-engaging tools (GET), and providing technical data to assist customers with long-term maintenance budgeting.
Work seamlessly with the Parts and Service Managers to coordinate accurate quoting, schedule field technicians, check stock availability, and ensure a flawless handoff from whole-goods sales representatives to the aftermarket lifecycle.
Maintain disciplined records of customer touches, machine profiles, active quotes, and territory growth strategies within the dealership CRM.