Product Support Sales Representative

RoadBuilders Machinery and Supply Co., Inc.•Omaha, NE

About The Position

The Product Support Sales Representative will work directly with the District Sales Manager and local service department to ensure the customers’ needs are met by promoting sales of parts and services. The position is responsible for establishing and maintaining relationships for all customers assigned within a defined territory and seen as a key communicator or trusted advisor. The successful candidate will demonstrate a high sense of urgency.

Requirements

Mechanical aptitude with a strong competence in machine evaluation, under carriage measurement, and accurate quoting
Proficient with a laptop computer and Microsoft programs (Excel, Word, Outlook etc.)
Excellent communication skills, both written and verbal
Strong customer service and relationship building skills
Self-motivated and driven
Detail oriented
Strong organizational skills
Knowledge in quote/sale conversation in a competitive market
Must hold a valid driver’s license with a clean driving record
Must pass a background check and drug screen
Must be able to read, write and communicate in English
Ability to carry, push, and lift up to 60lbs
Ability to climb and stand for extended periods of time
Able to work in all types of weather conditions (heat, cold, wind, rain, dust, and dirt)
Travel as assigned for training or to perform work at other locations
A minimum of 2 years of customer facing sales and CRM reporting experience
Associate degree or equivalent from two-year college, technical school, or equivalent combination of education and experience, Bachelor’s degree preferred

Nice To Haves

Heavy equipment parts and service sales experience preferred

Responsibilities

Increase parts and service sales opportunities with assigned customers in order to grow revenue, including consumables and commodities, service repairs, and undercarriage
Prepare and present parts and service estimates to customers
Grow company service presence through complete understanding of assigned customer’s fleet needs
Document customer information in CRM to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers
Promote current Parts marketing and sales programs to include New, Used, and All Makes opportunities
Establish a system and regular contact schedule documenting all customer interactions in CRM
Conduct routine machine visits completing 50-point walk around inspection and present to customer
Promote product support technology to all customers and provide training on usage as needed
Develop strong working relationship with mainline salesperson for assigned customers to form a strong support team for customers
Establish long term partnership with internal and external customers, while growing and developing the market share within assigned territory
Serve as the main point of contact for customers on equipment maintenance and repair
Assist customers with emergency needs during non-scheduled workday/hours
Leverage Komatsu parts and service initiatives to maximize margins and grow discretionary funds
Communicate effectively with customers when discussing parts availability
Follow all safety rules and regulations while performing demonstrations or diagnostic procedures
Manage expectations and needs to prioritize customer needs against scheduling, parts availability, and down time
Participate in local trade association functions
Perform other duties as assigned