Product Support Sales Representative

Papé Jobs•Gonzales, CA

About The Position

Pape’ Material Handling, the premier capital equipment dealer in the West, is seeking a Product Support Sales Representative to join their team. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team! WHAT YOU’LL DO: In the Product Support Sales Representative role, you will sell equipment parts and service to customers to ensure their equipment is running in peak form. Think of yourself as the liaison between Pape’s Parts and Service Departments and our customers. Once they buy the equipment, it is your job to take care of them! Every day you will be responsible for relationship-based selling with our customers by determining what our customers’ needs are, recommending solutions, and providing these services to them. Maintain (and grow!) your own knowledge of material handling products, services, and the costs of each. Assist the Product Support Manager, Parts Supervisor, and Service Supervisor. Provide price quotes to customers. Provide after-market sales support for the parts and service departments. Proactively monitor customer fleet repairs and maintenance using telematics. Promote and sell telematics subscription renewals, extended warranties, and planned maintenance plans. Manage your customer base and sales using CRM software.

Requirements

Self-motivation and the desire to win
Excellent communication skills, including the ability to form strong relationships with customers
Experience planning, developing, and executing sales action plans
Knowledge and experience in heavy equipment parts and service

Responsibilities

Sell equipment parts and service to customers
Relationship-based selling with customers
Determine customer needs and recommend solutions
Maintain knowledge of material handling products and services
Assist the Product Support Manager, Parts Supervisor, and Service Supervisor
Provide price quotes to customers
Provide after-market sales support for the parts and service departments
Proactively monitor customer fleet repairs and maintenance using telematics
Promote and sell telematics subscription renewals, extended warranties, and planned maintenance plans
Manage customer base and sales using CRM software

Benefits

401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs
Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement
Stability and reputation
Equipment
Employee impact
Training