Product Support Sales Representative

Peterson•Hillsboro, OR

2d•Onsite

About The Position

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters! Job Description Peterson Power Systems has the immediate need for a Product Support Sales Representative based at our Hillsboro, OR location. SUMMARY The Product Support Sales Representative (PSSR) is responsible for the sale of marine product support for the following products: engines, generators, marine gears, drives, associated equipment to marine customers as a respected business professional. ESSENTIAL JOB FUNCTIONS The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

Requirements

Associates Degree from a fully accredited college; and a minimum of three years of directly related sales experience, preferably in diesel engines and generators; or an equivalent combination of education and work experience.
Must possess and maintain a valid driver’s license with a clean driving record.

Nice To Haves

Marine industry experience preferred.
Transportation Worker Identification Credential (TWIC) Card Preferred.

Responsibilities

Prospecting, developing, and maintaining relationships with marine customer base and be the face of Peterson in the marketplace so Peterson’s reputation is maintained and enhanced through excellent customer service.
Maintain in depth working knowledge of Marine vessels including ability to accurately quote complex major engine overhauls on Caterpillar 3500 and lower engine models.
Visit job sites collaborate with customers acting as a consultant to help them solve problems and succeed in their business.
Build and maintain relationships with assigned marine customers at all key levels within the customer’s organization.
Solve customer product support problems by applying mechanical and electrical principles to customer challenges by finding the appropriate solutions using innovative solutions when appropriate.
Quote product support goods and services to marine market customer using the Product Support Quoter tool (PSQ).
Follow up on all quotes and customer inquiries to assure customer needs are met and exceeded.
Communicate clearly and regularly to customer product support news and developments.
Communicate clearly on quotes, emails and verbally accurate work schedules, delivery times, terms and conditions, technical data, etc. so customers understand facts and what Peterson promises to do.
Work to eliminate misinformation and misunderstanding of what we promise.
Enter all sales quotes into Parts and Service Quoter so quote activity is recorded and tracked.
Enter daily customer contact activity into CRM system to demonstrate customer interaction.
Enter Opportunity updates in Saleslink to keep current product support quotes which helps provide an accurate forecast of future work.
Maintain and submit necessary documentation and reports in a timely and complete manner, such as quotes, expense report, vehicle mileage, etc.
Communicate, cooperate and work closely with other sales reps, project managers, marketing dept., and managers.
Provide regular forecast updates as needed by management to determine quarterly and annual sales activity.
Pay close attention to issues of safety, reliability, economy and environmental impact.
Operate company or personal vehicle as needed.
Continually gather information on competition and prevalent industry business climate, assist with market research to determine industry trends and new opportunities.
Attend local marine industry events such as society of port engineers’ meetings and attend periodic national factory and industry events and meetings.
Invest time to increase knowledge of Caterpillar and Peterson product and product support offerings via Cat DPC and other training resources.
Seek out, identify and promote cost improvements.
Promote and communicate financial solution products and use available resources.
Works collaboratively in a team environment with a spirit of cooperation.
Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.
Respectfully takes direction from supervisor/manager.