Product Support Representative - Outside Sales

Monroe Tractor•Derby, VT

2d•Onsite

About The Position

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.

Requirements

Proven experience in outside sales, preferably in agriculture, automotive, or heavy equipment
Strong mechanical aptitude: an understanding of how machines work and can speak the language of technicians and operators
Excellent communication and relationship-building skills
Self-motivated with the ability to work independently and manage your own schedule
Proficiency with Customer Relationship Management (CRM) tools and basic Microsoft Office applications
A valid driver’s license and willingness to travel within your territory

Responsibilities

Manage and grow an assigned territory by visiting customers on-site, understanding their operations, and identifying opportunities for parts sales
Develop strong, consultative relationships with equipment owners, fleet managers, and service teams
Proactively identify and recommend parts and service solutions to improve equipment performance and reduce downtime
Prepare and deliver accurate quotes, process orders, resolve product/customer concerns, and schedule timely deliveries
Track sales activity, customer interactions, and opportunities in CRM software