About The Position
The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the role: As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
Requirements
- Strong analytical, organizational and time management skills.
- The ability to work both independently and collaboratively.
- You are an excellent communicator and strong problem-solver.
Nice To Haves
- Knowledge of FIS products a plus.
Responsibilities
- Handle customer inquiries and resolving support issues such as complex financial calculations, processing market transactions, file interface automations, and data reconciliations.
- Provide in-depth product support and researching client issues.
- Troubleshoot problems with software applications/environments and recommend corrective action.
- Document customer information and recurring technical issues to support product quality programs and product development.
- Combine your business, technology and product training to be able to understand all facets of the software, the business plan and the client requirements.
Benefits
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
