Branch Product Support Representative

Wells Fargo Bank • Charlotte, NC

1d

About The Position

Wells Fargo is seeking a Branch Product Support Representative in Banker Connection as part of Consumer, Small & Business Banking. Learn more about the career areas and lines of business at wellsfargojobs.com. Are you ready for the next step in your career? This is where it begins – at a company known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S. When it comes to employees’ financial health, we offer competitive salaries and generous benefits package. Apply today. In this role, you will: Provide expertise and resources that allow branch employees to make recommendations on products and services that best accommodate the customer. Provide an exceptional internal customer experience while taking in-bound calls, providing procedural support and resources to branch employees. Establish, develop, and maintain positive business relationships with internal partners. Collaborate and consult with peers and managers to resolve issues and achieve goals. Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements. Training and Schedule: In addition to all the extensive benefits and resources to support our employees we also provide you with continuous coaching and development which enhances their ability to provide exemplary service and fosters career growth. Such resources and support helped us earn the coveted LinkedIn award as the best financial services company to grow your career in the US. We are hiring for full time positions, 40 hours a week. Weekday hours are between 7:30am-7:30pm (CENTRAL TIME) and Saturday hours are 8:00 am to 4:00 pm (CENTRAL TIME). A typical starting shift is M-F 8:30 am to 6:30 pm, a set day off during the week, and working every Saturday is required to start with the opportunity for some Saturdays off in the future. Saturday shifts will be 4, 5, or 6 hours in duration . As a result, weekday shifts may be longer than 8 hours to accommodate a shorter shift on Saturdays. Shifts are assigned based on business need. Training classes start 1/20/2025 in Charlotte, NC . Training hours will be 8:30am-5:00pm (LOCAL TIME), Monday-Friday. You are required to attend the full duration of this paid 8 to 9 weeks of training.

Requirements

• 2+ years of Branch or Customer Service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Ability to work shifts within the business hours of operation as outlined above
• Must be able to attend full duration of required training period
• This position is not eligible for Visa sponsorship.

Nice To Haves

• 2+ years of customer service experience
• Experience resolving and working through complex issues
• Good PC skills with the aptitude to learn new systems quickly
• Ability to navigate multiple systems and applications to research and identify current business documentation and procedures
• Ability to effectively listen and elicit information
• Good verbal, written, and interpersonal communication skills
• Strong attention to detail and accuracy skills
• Solid problem-solving skills
• Ability to work effectively in structured but flexible, adaptable and changing, call center environment

Responsibilities

• Provide expertise and resources that allow branch employees to make recommendations on products and services that best accommodate the customer.
• Provide an exceptional internal customer experience while taking in-bound calls, providing procedural support and resources to branch employees.
• Establish, develop, and maintain positive business relationships with internal partners.
• Collaborate and consult with peers and managers to resolve issues and achieve goals.
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Benefits

• extensive benefits
• resources to support our employees
• continuous coaching and development which enhances their ability to provide exemplary service and fosters career growth
• competitive salaries
• generous benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees