Automotive Product Support Representative

Marmon Holdings, Inc.Bellows Falls, VT
11d$23 - $28

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Respond to incoming technical calls and emails about Sonnax Transmission Specialty/ transmission replacement part products, heavy duty/high performance products, remanufactured valve bodies and Rostra powertrain components.

Requirements

  • Automotive technical experience or education.
  • Strong customer service experience in an automotive environment.
  • Strong organizational, interpersonal and problem-solving skills.
  • Ability to read technical documentation such as mechanical drawings, electrical schematics, hydraulic and diagnostic flow charts.
  • Proficiency with Microsoft Office products.
  • No restrictions on wearing required PPE for area, including safety eyewear and steel toed shoes.

Responsibilities

  • Answer incoming technical support calls and emails, providing product support to customers and end-users, answering basic, non-complex questions concerning applications, specifications and quality issues of product.
  • Understand and effectively relay Sonnax theory and operation of tools & fixtures.
  • Triage higher level technical support calls and emails, obtaining relevant information and escalating as needed.
  • Collect, record and report detail of customer complaints received by the department regarding quality, tolerances, specifications or application of products.
  • Identify issues that need to be escalated and route appropriately.
  • Utilize and help maintain department tools, systems and procedures that record daily phone, fax, e-mail or written customer product inquiries as well as provide quick access to product information and diagnostic assistance.
  • Create and maintain packaging boards per packaging specs provided.
  • Travel by air and/or ground both domestically and internationally to visit customers or industry trade shows.

Benefits

  • medical
  • dental
  • vision
  • 401k matching

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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