Product Support Representative - Diabetes Care
About The Position
At MiniMed, we're on a mission to transform diabetes care — giving people the freedom to live fuller, healthier lives. As a Product Support Representative, you'll be at the heart of that mission, responding to customer inquiries, troubleshooting MiniMed products, mobile applications, and digital tools, and delivering clear, accurate guidance with confidence and care. Every interaction is an opportunity to make a real difference for someone managing diabetes, and we're looking for passionate, solutions-driven individuals who take pride in exceptional support, can document customer interactions accurately in CRM and internal systems, and are flexible to work evenings and weekends as part of a team supporting our customers 24/7.
Requirements
- 4 years of relevant technical support/customer service experience AND High School Diploma (or equivalent) OR 2 years of experience AND Associate's Degree, OR Bachelor's Degree
Nice To Haves
- Excellent interpersonal skills
- Diabetes product knowledge
- High attention to detail
- Exceptional problem solving and troubleshooting skills
- Results driven
- Critical thinking
Responsibilities
- Respond to customer inquiries via phone and chat, providing timely and effective troubleshooting for MiniMed products, mobile applications, and digital tools
- Identify customer needs and deliver clear, accurate technical guidance to resolve issues with confidence and care.
- Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.
- Document customer interactions, product concerns, and resolutions accurately in CRM and internal systems to support quality and product development programs
- Uphold MiniMed's commitment to outstanding customer service in every interaction
- Flexibility to work evenings and weekends as part of a team supporting customers 24/7
Benefits
- health, dental, and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- life insurance
- long-term disability leave
- dependent daycare spending account
- incentive plans
- 401(k) plan with company match
- short-term disability coverage
- paid time off and holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
