Product Support Process Administrator

Ziegler•Bloomington ZRC, MN

2d•Onsite

About The Position

Ziegler CAT has an opening for a full-time Product Support Process Administrator to provide administrative support for parts and service operations personnel, monitor compliance with product support policies and procedures, and assist users and other system coordinators as necessary.

Requirements

2-year degree required
1-3 years administrative or user support experience
Strong written and verbal communication skills
Basic skills with Microsoft Office and Dealer Business Systems Software
Thrives in a fast-paced work environment
Great organizational skills
Attention to Detail
Problem Solving
Efficiency
Planning and Organization
Teamwork

Nice To Haves

4-year degree preferred

Responsibilities

Submits daily, weekly, and monthly reporting jobs and distributes output
Retrieves and analyzes system data for various users
Receives and investigates all product support “help” calls
Provides support to parts, service and warranty operations personnel
Create product support summaries
Maintain master data tables
Maintain SharePoint site
Reviews and tracks status of projects and communicates status updates to management
Provide training in one on one , group or Web-Ex settings on existing and new systems
Assists in coordinating system updates including labor rates, miscellaneous sell rates (oil prices, etc.), and factory passwords
Assists in system upgrade testing prior to implementation into production
Assists in updating and communicating warranty labor rate changes
Develops and maintains document procedures and processes
Perform branch reviews
Administers marketing programs set up for automated processing
Creates marketing program claims to recover funds from manufacturer
Audits, approves, and processes promotional claims
Produces business analytics reporting to track Ziegler parts and service marketing campaign performance
Assists in calculating and applying marketing program discounts on parts and service documents
Assists in developing and communicating new user procedures
Participates in new software/process rollouts
Assists in monthly account reconciliations
Assists in managing service software subscriptions
Works in a cooperative manner with team and superiors
Special projects and all other duties as assigned

Benefits

Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance
FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance