Product Support Intern

Trihydro • Fort Collins, CO

7h

About The Position

Gain valuable experience as a paid intern working with the Trihydro. This position is responsible for working with the software product support team to provide help-desk support to software customers through a variety of tasks. Duties will include working with Trihydro’s support ticket system, Samanage, to track, record and manage customer needs. Applicants must be in pursuit of a bachelor’s degree in computer science, software support, software development, database management, or IT business and possess a desire to learn about the software industry. Preferred applicants will have customer support experience. This is a part-time, non-benefited, internship position with flexible hours. Currently enrolled junior, senior, and graduate students are encouraged to apply.

Requirements

• Currently enrolled junior, senior, and graduate students.
• Pursuit of a bachelor’s degree in computer science, software support, software development, database management, or IT business.
• Strong communication and interpersonal skills.
• Ability to work in a team environment.
• Strong attention to detail, accuracy and completeness, and a commitment to producing high-quality work.
• Customer service oriented.
• Ability to analyze and interpret data in spreadsheet applications (MS Excel).
• Adaptability and willingness to learn new technologies.
• Excellent problem-solving skills.
• Commitment to safe operations.

Nice To Haves

• Customer support experience.

Responsibilities

• Working with the software product support team to provide help-desk support to software customers.
• Working with Trihydro’s support ticket system, Samanage, to track, record and manage customer needs.
• Assists with technical, field, or administrative tasks appropriate to experience and training.
• Provides status updates, asks questions, and raises issues as needed.
• Incorporates feedback to improve performance and understanding of professional expectations.
• Engages positively with the team and contributes to a supportive work environment.

Benefits

• 401(k) retirement plan
• 6% discretionary match
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment
• Mentoring and opportunities for professional advancement
• Best-in-class safety culture

What This Job Offers

• Job Type: Part-time
• Career Level: Intern