Product Support - Inside Sales

Mellott Company•Bethel Township, PA

8d•Onsite

About The Position

This role involves speaking to clients over the phone to highlight salable features, quote prices and credit terms, and prepare sales orders. The position also includes estimating delivery dates, maintaining customer relationships post-sale, and entering customer data into a database. The primary focus is on handling incoming calls for replacement parts for aggregate-related equipment and making outbound calls to potential and existing customers to qualify leads and sell products and services.

Requirements

Excellent interpersonal and communication skills
Thorough knowledge of Microsoft Office and other computer applications
Good organizational skills
Pass a pre-employment drug screen and pre-employment physical

Nice To Haves

One year of customer service, sales, or warehouse experience preferred

Responsibilities

Handle incoming calls for replacement parts for aggregate related equipment
Compile lists of prospective customers for use as sales leads
Make outbound calls to potential and existing customers by telephone and email to qualify leads and sell products and services
Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained
Track stock levels
Estimate date of delivery to customer
Build and maintain customer relationships
Enter new customer data and other sales data for current customers into computer database
Works with outside sales representatives to keep account activities and literature up to date
Inform Parts Sales Manager of any large dollar quote prior to any special pricing concessions or adjustments for competitive analysis
Investigates and resolves customer problems with deliveries
Maintain a safe and clean work area
Perform other duties as assigned