Product Support Engineer (Onsite)
About The Position
This role is for an engineer who thrives on troubleshooting, root cause analysis, and collaborating across engineering, operations, and supplier teams. As a Product Support Engineer supporting Ram Air Turbine (RAT) systems, you will play a key role in keeping critical aerospace hardware performing at its best. You’ll investigate production and test failures, identify solutions to manufacturing challenges, support suppliers and production sites, and drive improvements that enhance product quality, reliability, and performance. If you enjoy being the technical connection between design engineering, manufacturing, and the hardware itself, this is an opportunity to make a direct impact on mission-critical aerospace systems.
Requirements
- Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 2 years of prior relevant experience
Nice To Haves
- Bachelor’s degree in Mechanical Engineering.
- Experience analyzing mechanical rotating hardware and complex mechanical systems.
- Experience in resolving hardware manufacturing, operational, and test-related issues.
- Experience supporting product/component development and qualification testing, including performance and environmental testing.
- Understanding of electric machines and rotating mechanical hardware.
- Strong problem-solving skills with the ability to collaborate across engineering, manufacturing, and supplier teams.
Responsibilities
- Provide operations support for production of Ram Air Turbine (RAT) systems, including air-driven turbines, angle gearboxes, hydraulic pumps, and linear hydraulic actuators with locking/release mechanisms.
- Provide manufacturing support to suppliers and Collins’ production sites to resolve issues impacting hardware producibility, quality, and yield.
- Investigate electro-mechanical and hydro-mechanical hardware acceptance test failures and production issues to identify root causes and drive corrective actions.
- Collaborate with plant sites and suppliers to implement solutions and improve manufacturing performance.
- Participate in product development activities including cost estimates, standard specifications, drawing layouts, and performance or maintenance requirements.
- Lead and support Process Failure Mode and Effects Analysis (PFMEA) and Design Failure Mode and Effects Analysis (DFMEA) reviews.
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
