Product Support Engineer

Konik•Saint Paul, MN

4d•Onsite

About The Position

Product Support Engineer Eagan, MN | $30 - 55/hr | Contract to Hire Konik is partnering with a local engineering firm seeking to add a Product Support Engineer to join their team at an entry, senior or principal level. As a Product Support Engineer, you’ll play a key role in making sure complex products and systems for the defense industry remain safe, reliable, maintainable, and cost-effective throughout their entire lifecycle. You’ll influence design decisions, define maintenance strategies, and manage long-term risks like obsolescence—all while ensuring technical data and documentation are accurate, clear, and user-friendly. This is a collaborative role where you’ll work closely with engineers, technical writers, and program stakeholders to bridge the gap between design, sustainment, and the end user. If you are a mechanically inclined individual who enjoys working in an analytical, cross-functional setting supporting complex electromechanical products, you are encouraged to apply!

Requirements

Bachelor's in Engineering, Physics, or related technical field.
Entry-level candidates with an engineering background will be considered; 3-7 years of experience for senior level; 8-12+ years of experience for principal level.
Strong analytical, problem-solving, and data analysis skills; ideal prospects will have a strong mechanical inclination.
Experience with technical documentation review, provisioning data, sustainment planning, and developing procedures in secure settings.
Proficiency with Microsoft Office and collaboration platforms (SharePoint, Teams).
Ideal candidate will have prior experience in a technical customer-facing role.
U.S. Person status required (ITAR compliance required).

Nice To Haves

Defense, aerospace, or related industry experience is a plus.

Responsibilities

Perform logistics analyses to define spares, provisioning, and maintenance strategies.
Influence system and component design for maintainability, reliability, and lifecycle cost efficiency.
Develop, review, and maintain CDRLs, provisioning files, and logistics support documentation.
Collaborate with engineering, publications, and cross-functional teams to ensure data integrity.
Monitor and address obsolescence risks (DMSMS) throughout program lifecycles.
Validate technical publications and Interactive Electronic Technical Manuals (IETM) for accuracy and usability.
Provide input for supportability, reliability, and safety analyses (LORA, FMECA, MTBF, MTTR, RAM).
Prepare and deliver sustainment metrics, dashboards, and lifecycle sustainment plans.
Support technical writers and artists in creating accurate maintenance manuals.
Participate in provisioning conferences, RCM reviews, and customer sustainment discussions.