Product Support Engineer

Malton Electric Company•Virginia, MN

101d•Onsite

About The Position

Malton Electric is hiring a Product Support Engineer to join our team in Virginia, MN. The ideal candidate combines a strong understanding of electric motors with excellent sales skills to build and maintain positive relationships with clients, promote our services, and act as a liaison between in-house jobs and the customer effectively. This role involves both inside and outside sales responsibilities requiring industry knowledge and a customer-focused approach. Desired experience is 3–5 years; however, we are open to candidates who demonstrate strong potential, cultural fit, and a willingness to learn. Compensation is dependent on experience.

Requirements

High school diploma or equivalent required
Sales, industry knowledge, and professional experience are highly desirable.
Strong professional verbal and written communication skills.
3-5 years of desired experience

Nice To Haves

Bachelors degree preferred
Candidates who demonstrate strong potential, cultural fit, and a willingness to learn.

Responsibilities

Build and maintain positive relationships with customers and vendors by understanding their needs, providing solutions and keeping them informed regarding job-status.
Maintain existing relationships with customers while acquiring new customers and developing new business opportunities.
Maintain a professional and positive image of the company in all interactions with customers, vendors and competitors that reflect the company's strong commitment to quality service.
Identify potential customers and assess their needs by providing expert knowledge on electric motors.
Promote services to meet their requirements and maximize sales opportunities.
Communicate professionally and effectively with customers using strong written and verbal skills to promote and sell company products and services.
Ensure proactive communication regarding job progress, with a key focus on customer satisfaction.
Investigate and resolve any complaints promptly and professionally.
Maintain strong relationships with existing customers to ensure continued business by keeping them informed throughout job progress and updating them on inventory, pricing, and service timelines.
Maintain detailed records of all customer accounts, including interactions, purchase orders, quotes, and job status.
Actively acquire new customers to grow the company's customer base and boost revenue.
Work closely with vendors to stay current on product availability, pricing and delivery schedules.
Maintain accurate documentation of vendor pricing and share updates with customers as needed.
Develop and maintain a deep understanding of in-house operations, electric motor repair procedures, and company services to provide clear, accurate, and confident communication with both customers and vendors.