Product Support Engineer/Specialist

Preformed Line Products•Mayfield Village, OH

3d•Onsite

About The Position

As a Product Support Engineer/Specialist for the Distribution Market, you will be responsible for assisting the Market Manager with new product development and technical support for new and existing product lines. This role will support U.S. Sales growth by actively participating in quoting activities and conducting technical reviews of customer requirements. Works as a liaison between sales and engineering to market products and grow the product offering.

Requirements

Four-year degree in Electrical or Mechanical Engineering preferred (may be waived with appropriate experience).
A Bachelor's degree must be earned from a university in the United States.
Technical sales experience a plus.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
Working knowledge of CRM.
Excellent communication and organizational skills.
Market knowledge along with a high energy level is important.
Knowledge of layout and detail drafting techniques.
Must possess mechanical aptitude and the ability to perform strenuous work as required to demonstrate product installations in a variety of field environments.
Good verbal and written communication skills.
Ability to travel a minimum of 15-25% Domestic and 0-5% International.

Nice To Haves

Technical sales experience a plus.

Responsibilities

Create Project Requests for new products, including commercial specifications outlining features, performance requirements, cost objectives, and required dates.
Monitor the progress of new product development programs and participate in interim design reviews, suggesting changes to meet objectives.
Initiate formal or MS specification requests and follow up on their progress.
Initiate Engineering Change Requests (ECRs) on existing products to meet changing customer or industry standard requirements.
Work with Marketing Communications to develop and maintain sales literature and application procedures.
Provide technical support to customers, sales network, Customer Service personnel, and international subsidiaries.
Provide assistance to other members of the Sales and Marketing Department.
Provide assistance in the review and response to bid proposals (domestic and international).
Work with Engineering to analyze and resolve product malfunctions and complaints.
Actively participate in industry meetings and trade shows.

Benefits

401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years
Enrollment in company profit sharing after two years
Medical, dental & vision insurance, including free preventative care
Wellness & Employee Assistance Program (EAP)
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, paid company holidays, and vacation purchase program
Short & long-term disability
Parental & family leave; military leave
Inclusive & welcoming company culture
Career development & tuition assistance
Student loan debt repayment program