Product Support Engineer - Rail

Rolls-Royce

3d•Hybrid

About The Position

As the Product Support Engineer for Rail, you will report to the Supervisor, Site Team Leader or Team Leader role, depending on the structure. At Rolls-Royce, we are proud to have shaped the modern world and are committed to being a force for progress, powering, protecting, and connecting people everywhere. Joining Rolls-Royce offers the opportunity to work on world-class solutions, supported by a culture that values individuality as its greatest strength, where all perspectives, experiences, and backgrounds contribute to innovation and a high-performance culture. The Product Support Engineer will conduct and support routine maintenance and repairs on mtu rail products according to specified standards in approved manuals and contract requirements. Embracing digitalization is key to this role.

Requirements

From an Engineering background
NVQ Level 3 in Engineering or Equivalent
A self-starter who works safely and methodically
Outstanding safety awareness
Proficient in MS Office, particularly XLS, Word, and email.

Nice To Haves

Proactive and with good initiative
Strong organizing skills and a flexible attitude
Works well with others

Responsibilities

Perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals, and contract.
Actively participate in ongoing continuous improvement activities for both maintenance and procedures.
Provide general new suggestions for improvement.
Conduct planned maintenance tasks in accordance with operating instructions.
Attend and participate in meetings with the customer where necessary to obtain sign-off for work carried out on customer equipment.
Undertake complex fault finding and repair when required using appropriate technical information (e.g., Technical drawings and fault-finding guides).
Complete relevant documentation for all work carried out to accurately record activities for the company and the customer.
Proactive involvement in the Company’s HSQE management processes.
Maintain cleanliness of the SGB onsite facilities.
Attend local and factory training courses when necessary to ensure skills remain current.
Participate in 24/7 shift working, including call-outs when required.
Work as a mobile engineer; a van will be provided.
Undertake any other related activities reasonably required, e.g., to cover work in another depot.
Accurately report parts used during service work as per internal processes to ensure stock is effectively controlled and accounted for.
Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook, etc.