Product Support Engineer III

Sierra Nevada Corporation•Shalimar, FL

4d•Hybrid

About The Position

If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Product Support Engineer III, you will lead the technical support efforts for our product and system prototypes. You will be responsible for troubleshooting, testing, and implementing corrective actions to ensure product reliability. This role requires strong problem-solving skills and the ability to manage technical support projects effectively. The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber.

Requirements

High school diploma or GED equivalent.
6+ years of experience in a technical support or engineering role.
Advanced troubleshooting and diagnostic skills.
Expertise in product installation and testing processes.
Hands-on experience with wireless networks, tactical communications and personal computers.
Communication and customer interface skills.
Thorough understanding of system level maintenance of networks and communications systems.
Ability to obtain and maintain a Secret U.S. Security Clearance.
U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment.

Nice To Haves

Higher level relevant degree may substitute for experience.
Advanced experience with prototype or concept product development.
In-depth knowledge of Aerospace and Defense industry standards and practices.
Relevant technical certifications [e.g., Six Sigma, Project Management Professional (PMP)].
Working knowledge of operating military units and logistics.
Familiarity with the network and integration of traditional communications systems and sensors.
Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.
Background in the Aerospace and Defense Industry, Government, or US Military.
Leadership experience in the military or civilian organization.

Responsibilities

Lead technical support and troubleshooting for product and system prototypes.
Manage product installation, testing, and validation processes.
Identify, diagnose, and resolve complex technical issues and defects.
Collaborate with engineering teams to develop and implement corrective actions.
Maintain comprehensive technical documentation and reports.
Conduct detailed customer needs assessments and provide technical solutions.
Oversee product demonstrations and training sessions.
Drive continuous improvement initiatives in product support and troubleshooting.