Product Support Engineer II
About The Position
Bio-Rad’s “Global Product Support Engineers” are responsible for providing support for new and current Life Science instruments and products. The responsibilities of the product support engineer two role include evaluation of product quality issues, supporting CAPA, improvement of service performance for a given product family, and sustainment activities of the assigned product family. Typical tasks include providing service training, developing, and publishing service instructions, support for new product launches, phone and e-mail support to field service, problem escalation and resolution and the support for service parts and tools. Excellent technical writing skills are essential to this position. This role has regular interaction with R&D, Tech Support, Manufacturing, Regulatory, Quality Management, Supply Chain, Field Service and Bio-Rad Service Subsidiaries.
Requirements
- Bachelor’s degree or equivalent in Electrical Engineering, Bio-Medical Engineering, Chemistry, Medical Technology Engineering, Computer Science, or another appropriate scientific discipline.
- 2–4 years of experience in technical support, product engineering, or a related field.
- Proficiency in resolving moderately complex situations requiring in-depth evaluations, troubleshooting hardware/software/firmware/assays, and experience in new product development in FDA or similar regulated environments.
Responsibilities
- Monitor Product installation, performance and failure information.
- Identify Product Support improvement opportunities.
- Recommends remedial actions where appropriate.
- Support projects instrument reliability, end of life and quality improvements.
- Support New Product development projects and the commercialization of new products.
- Identify product quality improvements, coordinating corrective and preventive action, and continuous improvement with appropriate business leadership, manufacturing, and R&D groups.
Benefits
- competitive medical plans for you and your family
- free HSA funds
- a new fertility offering with stipend
- group life and disability
- paid parental leave
- 401k plus profit sharing
- an employee stock purchase program
- a new upgraded and streamlined mental health platform
- extensive learning and development opportunities
- education benefits
- student debt relief program
- pet insurance
- wellness challenges and support
- paid time off
- Employee Resource Groups (ERG’s)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
