Product Support Engineer- Building Services

Trane Technologies • La Crosse, WI

1d • Hybrid

About The Position

This Product Support Engineer- Building Services role provides in-depth technical and strategic sales support for Trane’s industry-leading chiller portfolio, executes marketing communication that promotes sustainability, efficiency, and reliability in HVAC systems, and advises how products and services can be used in the electrification/decarbonization of HVAC systems to improve energy efficiency levels. The work location is Monday to Thursday onsite, with Fridays offering a choice of work location based on work requirements. This is an on-site position, and the final office location will be determined during the recruiting process based on workspace availability.

Requirements

• Bachelor's degree in engineering or relevant industry work experience is required.
• Excellent oral and written communication skills required.
• Ability to travel independently up to 10% of the time required.
• Tactfulness and assertiveness; must be effective and clear decision-maker under pressure situations; able to communicate effectively with field (customers, estimators and account managers) and internal customers.
• Aggressive, success-oriented, self-starter and able to manage time and priorities in order to meet specific goals and objectives.
• Highly developed and demonstrated interpersonal and communication skills and team-player skills required.
• PC and end user computer use (Excel, Word, Power Point, Cloud-based Selection Software).

Nice To Haves

• 2+ years of engineering related work experience is preferred.

Responsibilities

• Provide technical and marketing/sales support to the service sales field organization through phone/email support, direct customer interaction, special product selection/pricing/quotation activity, new product development, marketing content, and customer factory visits.
• Travel to sales offices, corporate events, and customer sites in support of Trane Service, including formal presentations, sales discussions, and supporting tradeshows.
• Establish product lines’ “selling story.” Ensure that the service sales support department, appropriate business unit functional areas, and field sales force are familiar with the “selling story.”
• Understanding competitors' products and strategies and effectively communicate this information with the field, department, and other functional areas.
• Participate in creative thinking, team decision-making and problem solving with cross-functional teams.
• Price projects and assist in bid strategies.
• Provide marketing/technical/systems/applications support to peers, the sales field organization and external customers.
• Participate/lead in projects that relate to new product development, developing marketing/promotional/technical content, and improving sales tools.
• Support a professional field and customer focused environment, with measurements in place to track performance and improve the process.
• Assist the service sales field organization with configuring equipment and developing software requirements that improve the software’s capabilities.
• Train new service sales engineers that participate in the Trane Graduate Training Program.

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution
• 15 vacation days
• 9 paid holidays
• 3 floating holidays
• Sick leave
• Additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs
• Tuition assistance
• Student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level