Product Support Coordinator
Mobile Track Solutions LLC•Elkader, IA
•Onsite
About The Position
The Product Support Coordinator provides administrative and clerical support to the Product Support, Parts Sales, Aftermarket Services, and Warranty teams. The role supports timely service and warranty documentation, customer and dealer communication, scheduling, order entry, and accurate recordkeeping in a fast-paced manufacturing environment.
Requirements
- High school diploma or equivalent required
- 2+ years of administrative experience, preferably in a manufacturing, service, or warranty environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong organizational skills with the ability to manage multiple priorities.
- Exceptional written and telephone communication skills; highly articulate, confident, and professional with customers, dealers, and internal teams.
- Strong attention to detail and accuracy in data entry and documentation.
Nice To Haves
- Associate degree preferred.
- Experience with ERP or CRM systems (Epicor, SAP, or similar) preferred.
Responsibilities
- Provide day-to-day administrative support to the Product Support and Warranty teams.
- Prepare, format, and process correspondence, reports, and service documentation.
- Maintain organized digital and physical files for service records, warranty claims, and unit histories.
- Prepare quotes, process service orders, and enter data into ERP/CRM systems.
- Identify opportunities and work with management to integrate technology, automation, and digital tools that improve departmental efficiency, communication, organization, and customer service.
- Coordinate with customers, dealers, and internal departments to schedule service work and parts shipments.
- Verify and process service-related purchase orders and invoices.
- Maintain an up-to-date database of sold units, service history, and customer contacts.
- Validate claim documentation and ensure compliance with warranty policies.
- Coordinate with technical staff to verify repair work and resolve discrepancies.
- Track warranty parts return and ensure proper credit processing.
- Respond promptly to customer and dealer inquiries by phone, email, or in person.
- Provide updates on service schedules, claim status, and parts availability.
- Maintain a professional, service-oriented approach in all communications.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
