Product Support Coordinator Sr - S&R

Parker Hannifin • Hauppauge, NY

6d • Onsite

About The Position

With limited guidance in a team environment, responsible for performing a variety of product support duties of a complex nature following and developing procedures and processes in two or more of the following functions: raw stock, parts identification, shipping, receiving, stockroom, stock handling, clean operations, etc.

Requirements

• Three years related product support experience or demonstrated ability to perform described position responsibilities.
• Thorough knowledge of policies, procedures and systems in several functional areas and ability to effectively troubleshoot problem situations.
• May be required to operate moving equipment and saw equipment and meet OSHA safety qualifications.
• May require forklift operator certificate.
• Proficient knowledge of computer terminal operations.
• Must demonstrate manual dexterity.
• Ability to perform basic mathematical calculations.
• Proficient in reading, understanding and interpreting related forms and specifications.
• May be required to lift up to 50 pounds.
• Must demonstrate effective verbal, written and interpersonal communication skills.
• Ability to work effectively with others and be a participative team player.
• This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Responsibilities

• Receive incoming raw stock and verify material against documentation for identification and accuracy of quantity.
• Load and unload trucks and move raw material to the proper location.
• Identify and code raw material and operate saw to cut stock to dimensional specifications.
• Issue jobs per schedule and update shop floor and MRP system.
• Maintain minimum/maximum raw stock requirements.
• Coordinate the storage, handling, receiving and inventory procedures.
• Requisition raw stock per work order requirements.
• May perform advanced functional AMAPS/MRP commands.
• Identify parts using the proper identification methods and equipment indicated by the traveller and/or blueprint.
• Lay out exact dimensions and locations on the parts for identification markings.
• Perform set up and minor repair of equipment.
• Report critical shortages to appropriate organizations.
• Review traveller or other appropriate documents to determine if the instructions are appropriate.
• Recommend identification method changes where appropriate.
• Maintain an accurate serialized record.
• Maintain the equipment and supplies necessary to accomplish assigned responsibilities.
• Prepare parts and/or materials to assure safe handling for shipment including the completion of the necessary paperwork and shipping records.
• Prepare packaging per specifications for shipment including computer input for necessary labels, forms and shipping records.
• Interpret shipping instruction as referenced on company documents or customer, government specifications or standards related to preservation and packing.
• Prepare stencils and mark shipments in a legible manner.
• Prepare air bills, bills of lading and sales order forms for the carrier and company records.
• Contact carriers for dispatching shipments, establishing rates or tracing follow-up information.
• If required, establish preferred carrier or method of transportation for the most economical and expeditious manner of delivery.
• Coordinate the shipping schedule to ensure customer commitments are met.
• Plan for future shipments and order materials needed to make shipping containers.
• Prepare forms and reports.
• Receive shipments at receiving dock and forward materials to the appropriate team.
• Weigh or count incoming/outbound parts or materials.
• Perform data input to update system records and verify all documents for completeness and accuracy.
• If required, will troubleshoot, diagnose problems and coordinate between departments and monitor outside vendor commitments.
• Receive material, check and identify parts by type or part number.
• Prepare parts for storage and place stock in proper location as directed.
• Select parts from stock to fill orders according to parts lists.
• Perform cycle inventory count.
• Maintain, update and access necessary records utilizing a computer.
• If applicable execute most advanced Automated Storage & Retrieval System (ASRS) functions such as add requisition, release requisition, edit, fill shortage and delete requisition.
• Prioritize workload as needed and perform basic maintenance and require of equipment.
• Using various cleaning and degreasing methods, clean and remove oil and contamination from parts and equipment according to proper procedures and specifications.
• Maintain cleaning solutions in the equipment.
• Oil parts to prevent rust and corrosion.
• Mix required concentrations of cleaning fluids.
• Maintain cleaning room procedures and the proper priority for flow of parts.
• Observe all safety rules and regulations and maintain work area in a neat and orderly condition.
• Perform other related responsibilities.

Benefits

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed