Product Support Associate

Santander • Miami, FL

1d • $75,000 - $122,500 • Onsite

About The Position

The Product Support Associate supports the Discretionary Portfolio Management (DPM) team in executing investment strategies and performing key middle-office functions for the trading desk. The role provides technical support to bankers, resolves DPM-related inquiries, and helps mitigate operational risk by monitoring and analyzing transactions. Responsibilities also include reviewing securities setup across platforms and managing end-of-day mutual fund processing. The associate serves as a liaison between internal product teams and other bank departments, ensuring efficient operations and strong client service.

Requirements

• Previous experience in the Operations department and thorough understanding of security related processes
• Existing knowledge and experience of the Security Master functionalities
• Understanding of the Globus system and functionalities
• Bachelor’s degree required or equivalent experience
• 5-7 years of relevant experience or demonstrated required level of proficiency
• Proficient in Excel, Word and PowerPoint.
• Spanish, English

Nice To Haves

• Experience using Bloomberg is preferred
• Bloomberg experience preferred

Responsibilities

• Handle calls and emails, liaising with internal departments to resolve banker inquiries.
• Support bankers with DPM account opening, liquidation processes, and trading procedures.
• Provide training to Relationship Assistants on Trading and DPM processes as needed.
• Perform additional duties as assigned by the supervisor.
• Investigate and resolve blocked securities transactions in the middle-office system (Globus), coordinating with relevant teams.
• Identify issues preventing trade execution, assess exceptions, and advise bankers accordingly.
• Perform daily reconciliation of DPM trading activity and escalate discrepancies.
• Prepare and review monthly Asset In/Asset Out reports to identify required actions.
• Manage and reconcile daily SICAV trade settlements (equities, fixed income, and funds) via Bloomberg.
• Liaise with custodians and brokers to ensure timely settlement.
• Maintain and update settlement instructions and account details.
• Rebalance discretionary portfolios based on profile changes.
• Execute investment, divestment, and liquidity activities for DPM portfolios.
• Monitor risk profile updates and compliance reports to ensure adherence to guidelines.
• Prepare security position reports upon request.
• Coordinate FX hedging activities and transfers.
• Update investment strategies and maintain system modules and grids.

Benefits

• A fair and competitive rewards package that reflects the impact you create and the value you deliver.
• More than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level