Product Support Analyst

Varsity Brands

7d•Hybrid

About The Position

Varsity Brands is looking to hire a Product Support Analyst who is responsible for ensuring the accuracy, integrity, and maintenance of product data within SAP and related systems. This role serves as a key link between merchandising, operations, and cross functional teams including Marketing, IT, Category Management, and Demand/Supply Planning, to ensure products are set up correctly and consistently. The Product Support Analyst will understand how SAP functions relate to material management and will uphold standards for product attributes, costs, and pricing to support efficient workflows and a seamless downstream user experience.

Requirements

Strong ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
Self-motivated team player with the ability to work independently.
Strong attention to detail with a proven ability to manage large datasets accurately.
Proficiency in Microsoft Office Suite, especially Excel.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to collaborate across teams.
Demonstrated commitment to customer-centric values and the company’s SPIRIT principles
3+ years of experience in product merchandising, product support, or a related field.
Experience with SAP or similar ERP systems is strongly preferred.

Nice To Haves

Bachelor’s Degree preferred
Experience with SAP or similar ERP systems is strongly preferred.

Responsibilities

Manage product-related data in SAP, ensuring accuracy, integrity, and alignment with merchandising requirements.
Coordinate setup and ongoing management of Material Master records.
Maintain and manage system pricing across SAP, Engage, and other platforms.
Partner with operations to ensure products are created and configured according to established requirements.
Analyze, troubleshoot and respond to email inquiries related to SKU errors
Interpret data and identify changes in SKUs from vendors to provide insight on correcting errors
Work closely with internal teams to support product data integrity, improve workflows, and resolve data related issues.
Collaborate with IT on system-related support, enhancements, and troubleshooting as needed.
Engage with vendors to collect, verify, and update product data that supports assortment planning and ongoing accuracy.
Maintain ongoing communication with vendors to validate product information and address discrepancies throughout the year.
Maintain Club Select assortment document.
Support continuous improvement initiatives within product data processes.
Perform other duties as assigned.