Product Support Analyst

Love's Travel Stops & Country Stores, Inc.•Oklahoma City, OK

31d

About The Position

Welcome to Love's! Our Truck Care Support team is seeking a Product Support Analyst to deliver exceptional technical assistance to customers using our products and services. This role involves diagnosing and resolving technical issues, providing effective solutions, and partnering with internal teams to enhance the overall customer experience. Additionally, the analyst will gather and interpret customer feedback, ensuring valuable insights are communicated to the product development team.

Requirements

A Bachelor's degree in computer science or a related field is often preferred.
Strong understanding of the company's products, systems, and technology.
Ability to diagnose and resolve technical issues effectively.
Excellent written and verbal communication skills.
Ability to interact with customers in a professional and helpful manner.
Ability to analyze data and information to identify trends and patterns.
Ability to work effectively with internal teams.
Familiarity with relevant software and hardware.

Responsibilities

Diagnose and resolve technical issues reported by customers.
Provide assistance to customers via various channels (e.g., phone, email, chat).
Contribute to and maintain a knowledge base of common issues and solutions.
Communicate technical issues, solutions, and customer feedback to internal teams, including product development and engineering.
Work with internal teams to ensure that customer needs are met and product development aligns with customer expectations.
Escalate complex issues to appropriate internal teams for further resolution.
Document issues, solutions, and processes to improve efficiency and knowledge transfer.

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