Product Support Administrator

Arrow International•Cleveland, OH

3d•Hybrid

About The Position

The Product Support Administrator is responsible for accurately entering customer orders into the company’s system in a timely and efficient manner. This position requires attention to detail, strong communication skills, and the ability to work under pressure while maintaining a high level of accuracy. The role may also include verifying order information, manage order changes, and coordinate with internal departments to ensure customer satisfaction.

Requirements

High school diploma or equivalent; Associate’s or Bachelor’s degree a plus
1–3 years of experience in order entry, data entry, or customer service
Proficient in Microsoft Office (especially Excel) and order management software (e.g., AS400, SAP, NetSuite, Oracle, etc.)
Excellent attention to detail and organizational skills
Strong written and verbal communication skills
Ability to multitask and prioritize in a fast-paced environment
Experience with AS400 systems or salesforce platforms is preferred

Nice To Haves

Prior experience in manufacturing, distribution, or e-commerce industries
Familiarity with inventory and supply chain processes
Basic understanding of invoicing, shipping, and customer service workflows

Responsibilities

Accurately enter customer orders into AS400 and Lansa Systems
Review orders for accuracy, completeness, and pricing
Communicate with customers, sales reps, and internal departments to resolve any order-related issues
Monitor and update orders / lease status in the system
Maintain digital and/or physical order records
Respond to inquiries regarding order status, delivery dates, and backorders
Collaborate with shipping, inventory, and production teams to ensure timely order fulfillment
Process ROs according to Arrows return Policy for distributors, field engineers and external customers using salesforce.
Maintain a high level of data integrity and confidentiality
Meet daily, weekly, and monthly order processing deadlines