Product Support Admin

LiftOne•Charlotte, NC

29d•Onsite

About The Position

Responsible for the execution of the company data Strategy, architecture, and integration for SAP, Service Max, and Sales Force. Duties and tasks are varied, somewhat complex in nature, and performed under minimal supervision following standard procedures. Other duties as assigned.

Requirements

High school degree, associate’s degree from two-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

Maintain data governance processes and controls and ensure data quality
Create and Maintain Equipment Masters and ensure complete data is integrated with Service Max
Maintain/Update Customer Master records in SAP, Sales Force, and Service Max
Create and maintain customer pricing and discount records and manage expirations with Branch teams.
Create and Maintain Contracts in SAP and Service Max
Maintain Technician Records, Certifications, and Branch Assignments
Maintain multiple data points and data sets that integrate SAP to Service Max
Review, Audit, cleanse, and maintain data for SAP and Service Max
May develop queries; generate and distribute reports.
Maintains appropriate records, files, documentation, etc.
Process 3rd Party Invoicing and/or vendor payments
Maintain new equipment installation records and Warranty Activation.
Maintain Account Receivable Cash Postings Related to Contract Maintenance Units.