Product Success Senior Manager, Strategy & Operations T0
About The Position
This team is building production AI that eliminates financial busywork for startups globally. We're delivering intelligent automation across payments, payroll, bookkeeping, and tax—freeing founders to focus on building their companies instead of managing finances. We leverage cutting-edge AI tooling across the spectrum: from prompt engineering and in-context learning to fine-tuned models and agentic systems, choosing the right approach for each problem. We work backward from real founder pain points, own customer outcomes, and ship fast. The team is small, elite, and builder-focused, led by operators with a track record of shipping AI products at scale. Backed by Airwallex's proven fintech infrastructure, global payments network, and distribution. You'll solve hard technical problems with real autonomy and direct customer impact. As a Product Success Senior Manager you are the architect of our customers’ operational success from day zero. This is a high-impact, 0-1 role where you sit at the intersection of complex accounting, AI implementation, and driving customer outcomes. You aren't just a point of contact or a support resource; you will be a key contributor to our strategic journey to enable businesses with our AI-native accounting platform. You will wield your accounting expertise to work with customers, configure autonomous systems to match deep financial logic, and partner with our Product and GTM Teams to build our deployment playbook. If you want to move fast and translate cutting-edge AI capabilities into radical efficiency for finance leaders, this role is built for you.
Requirements
- Technical Accounting Fluency: A strong background in accounting or finance, with a solid grasp of revenue recognition (ASC 606) and how modern ERPs work. You can effortlessly speak "Accounting" with a Controller and "Data/APIs" with an Engineer.
- Customer-Facing Ownership: Strong experience or desire to work directly with our customers. Experience in customer success, implementations, technical account management, or product operations where you’ve used your accounting background.
- Owner & Value-Driven Mindset: Exceptional organizational skills with a proven track record of managing complex stakeholder environments and hitting aggressive delivery deadlines. You thrive solving ambiguous and exciting problems.
- AI-Maximalist: A deep passion for emerging technology. You don't just use basic AI tools for simple tasks; you understand how to prompt, configure, and optimize autonomous systems to handle deterministic, complex financial rules.
Nice To Haves
- CPA license or heavy experience auditing (e.g., Big 4) or managing revenue and accounting.
- Data Proficiency: The ability to independently navigate analytics platforms to interpret platform health, onboarding data, and user behavior.
Responsibilities
- Deploy & Configure AI Financial Agents: Go deep into the technical setup. You will partner directly with founders, accountants, and mid-market Controllers to translate complex accounting policies (like ASC 606) into automated logic. You will directly configure, test, and tune our AI agents and account structures to map flawlessly to their specific business rules and data pipelines.
- Drive Onboarding Strategy & Playbooks: You will run evidence-based tests to identify friction points across varying customer sizes—from agile, founder-led startups to established mid-market clients—building the scalable, repeatable frameworks that dramatically accelerate "Time to Value".
- Bridge Product and Commercial Teams: Act as the ultimate internal customer advocate. Collaborate cross-functionally with Product and Engineering to make sure the voice of the customer is represented in product workflows.
- Master Customer Jobs-to-Be-Done: Become a product expert and understand how our customers can best succeed. With this knowledge you’ll track usage, proactively mitigate risks, identify expansion triggers, and drive long-term platform adoption.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
