Product Success Manager, CoCounsel Legal

Thomson Reuters•Frisco, TX

2d•$93,100 - $172,900•Hybrid

About The Position

Are you passionate about building meaningful relationships and empowering customers to achieve their goals, while driving success for both them and the company? Product Success is not just a function or team at Thomson Reuters, but also our reason for doing business. We measure our success based on the prioritization of our customers' needs and goals. The relationship we create with our customers determines the future benefits for them and our company. The PSM is primarily responsible for driving adoption, value realization, outcomes and ROI to our CoCounsel Legal customers. The PSM is also responsible for designing, maintaining, and delivering internal and external enablement around CoCounsel Legal and its enhancements. The PSM will manage customers to drive performance towards Thomson Reuters' strategic objectives and retention goals. This will require the management of multiple projects with strong business acumen to remove obstacles interfering with growth and retention of customers. About the Role In this opportunity as a Product Success Manager, you will · Be a deep product expert on our AI-enabled CoCounsel Legal suite of products. Must be a technical expert. · Deliver all aspects of the customer success motion in combination with deep CoCounsel Legal product expertise, including, but not limited to: co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customers' relationship with Thomson Reuters. · Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements. · Develop and deliver enablement for customers in partnership to serve our digital strategy. · Develop and deliver enablement to educate Thomson Reuters employees. · Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives. · Effectively partner with all relevant internal and external partners and stakeholders. · Leverage technology tools (e.g., Salesforce, Gong, Copilot) to manage client information, pipeline, and financial forecasts accurately.

Requirements

Bachelor's degree in a relevant field (e.g., Business, Law, Computer Science, Engineering or a related discipline).
Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred.
Curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable.
Functional/technical skills in GenAI systems, AI prompting engineering, and Agentic Workflows; particularly as they apply to legal research, drafting, and analysis.
Understanding legal workflows, terminology, and common challenges.

Nice To Haves

Master's degree or J.D. is a plus.
Gong, Copilot, Claude, CoCounsel, Salesforce user experience is a plus

Responsibilities

Drive adoption, value realization, outcomes and ROI to CoCounsel Legal customers.
Design, maintain, and deliver internal and external enablement around CoCounsel Legal and its enhancements.
Manage customers to drive performance towards Thomson Reuters' strategic objectives and retention goals.
Manage multiple projects with strong business acumen to remove obstacles interfering with growth and retention of customers.
Be a deep product expert on the AI-enabled CoCounsel Legal suite of products.
Deliver all aspects of the customer success motion, including co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing customer relationships.
Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements.
Develop and deliver enablement for customers in partnership to serve our digital strategy.
Develop and deliver enablement to educate Thomson Reuters employees.
Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings.
Effectively partner with all relevant internal and external partners and stakeholders.
Leverage technology tools (e.g., Salesforce, Gong, Copilot) to manage client information, pipeline, and financial forecasts accurately.

Benefits

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
Grow My Way programming and skills-first approach.
Flexible vacation.
Two company-wide Mental Health Days off.
Access to the Headspace app.
Retirement savings.
Tuition reimbursement.
Employee incentive programs.
Resources for mental, physical, and financial wellbeing.
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
Two paid volunteer days off annually.
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Market competitive health, dental, vision, disability, and life insurance programs.
Competitive 401k plan with company match.
Competitive vacation, sick and safe paid time off.
Paid holidays (including two company mental health days off).
Parental leave.
Sabbatical leave.
Optional hospital, accident and sickness insurance paid 100% by the employee.
Optional life and AD&D insurance paid 100% by the employee.
Flexible Spending and Health Savings Accounts.
Fitness reimbursement.
Access to Employee Assistance Program.
Group Legal Identity Theft Protection benefit paid 100% by employee.
Access to 529 Plan.
Commuter benefits.
Adoption & Surrogacy Assistance.
Tuition Reimbursement.
Access to Employee Stock Purchase Plan.