Customer Service Representative-Call Center
About The Position
Handi Medical Supply is a Top Workplace looking for talent who have a strong desire to live out our mission of enriching lives and serve and consult with our customers in our call center as a Product Specialist. If you have worked in a health care field, your skills might transfer well to this role! Check out our career site and see what our culture is all about. As a Product Specialist, you will enrich lives by guiding customers and referral sources through their order for products/services in a fast paced environment, providing world class customer experiences via phone, email, chat and online orders, utilizing product and insurance resources when responding to inquiries, providing knowledgeable answers to questions about products, services, pricing and availability, and advising customers on their requests on shipping and order status. Handi was rated as a Top Work Place by the Star Tribune the last 8 years! We are thankful to our team members and are privileged to say we are a top place to work! Our Mission is to Enrich Lives with respect, integrity, compassion and excellence! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Requirements
- High school diploma or equivalent
- Related experience in customer service preferred
- General computer knowledge and ability to type 35 wpm
- Unrelenting commitment to success
Nice To Haves
- Home medical equipment or supplies, wellness and/or healthcare experience a plus
- Bi-lingual a plus
Responsibilities
- Guiding customers and referral sources through their order for products/services in a fast paced environment
- Providing world class customer experiences via phone, email, chat and online orders
- Utilizing product and insurance resources when responding to inquiries
- Providing knowledgeable answers to questions about products, services, pricing and availability
- Advising customers on their requests on shipping and order status
Benefits
- health
- dental
- vision
- 401K plus match
- incentive program
- life insurance
- paid time off
- paid holidays
- long-term disability
- short-term disability
- free parking
- volunteer pay
- green initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
