Product Specialist - Land Rover SW Houston

Sonic Automotive•Houston, TX

3d•Onsite

About The Position

Provides a pressure-free ownership experience by helping guests better understand the operation, benefits, and value of vehicle innovations and engineering advantages. This role aims to deepen the customer's appreciation for their vehicles, fostering a stronger emotional connection to the brand. The Product Specialist assesses customer knowledge and priorities to personalize the ownership experience, explaining and demonstrating vehicle features and technologies based on the customer's comfort level and retention. They are responsible for acquiring and maintaining comprehensive product knowledge on all vehicles, understanding competitor offerings, and staying updated on new products, features, and accessories. Post-delivery, they follow up with customers to answer questions, conduct additional clinics, and direct them to further information resources, ensuring a delightful ownership experience.

Requirements

High school diploma or equivalent.
Ability to perform at a minimum volume according to dealership standards.
All applicants must be authorized to work in the USA.
All applicants must perform duties and responsibilities in a safe manner.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.

Responsibilities

Provides a pressure-free ownership experience.
Explains and demonstrates vehicle features and technologies, focusing on customer comfort level and retention.
Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features and benefits.
Keeps abreast of new products, features, accessories, etc., and their benefits to clients.
Follows up with customers within one to two weeks after delivery to answer questions or conduct additional clinics to teach other feature operations.
Directs customers to additional information resources.
Delivers a delightful ownership experience.
Visits the customer lounge to introduce services and share valuable vehicle technology insights with customers.
Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
Conducts new owner clinics.
Answers product questions on the telephone and during walk-ins.
Troubleshoots vehicle technology features.