Mazda Product Specialist

Lithia & Driveway•Medford, OR

7d•Onsite

About The Position

At Crater Lake Mazda, we believe buying a vehicle is an exciting, enjoyable experience—not a high-pressure one. As a Product Specialist, you'll focus on building relationships, educating customers, and helping them find the right vehicle for their lifestyle. You'll join a supportive team that values integrity, exceptional customer service, and professional growth while representing a brand known for innovative design and outstanding quality. Crater Lake Mazda is committed to creating an exceptional customer experience from the showroom to the service drive, making it a rewarding place to build your career.

Requirements

2 or more years of experience required
A customer-first mindset with a passion for creating a positive buying experience
Strong communication and interpersonal skills with the ability to build relationships and earn trust
Ability to learn and confidently present vehicle features, technology, and benefits to customers
Professionalism, reliability, and a willingness to be part of a collaborative team
Acceptable driving record and a valid driver's license in your state of residence.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Greet customers in a prompt, friendly and professional manner.
Provide professional product presentations to all customers.
Offer and accompany customers on vehicle demonstration ride(s).
Develop and prospect new business continuously.
Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.
Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.
Schedule customer appointments daily.
Assist customer during write up process ensuring it is a non-confrontational experience.
Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.
Attend and actively participate in daily sales and training meetings
Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.
Upon sale, introduce customer to Service department following Sales 2 Service process.
Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.