Product Specialist

Capital Group•Toronto, ON

12d•CA$88,283 - CA$141,253•Hybrid

About The Position

The Canada Product team is currently looking for a Product Specialist to join our office in Toronto. The team serves as a lean and strategically critical function within Capital Group’s Canadian business, responsible for shaping and executing product strategy while supporting the full product lifecycle. The team operates at the intersection of investment, distribution, and marketing, translating global product priorities into solutions tailored to the Canadian market and client base. Its mandate spans product development, enhancement, and ongoing management, with a strong emphasis on data-driven analysis, cross-functional collaboration, and maintaining consistency across product messaging, pricing, and positioning. Reflecting the scale and growth trajectory of the Canadian platform, the team is intentionally structured to be versatile, with individuals expected to operate across both strategic and executional responsibilities.

Requirements

Relevant industry experience, ideally with minimum 3 years in investment-related roles.
In-depth knowledge of investment strategies across asset classes.
Experience in the Canadian institutional and/or retail market.
Credible and influential, possessing a deep understanding of client needs and how to impact them through analysis and thought leadership.
Strong communication and presentation skills, able to deliver persuasive and concise messages to key stakeholders and fellow associates.
Collaborative, partnering seamlessly with teams across Capital Group, and externally, to effectively achieve business objectives.
Stay up to date on industry trends, best practices and possess the ability to apply these insights to various initiatives the Canadian product team is focusing on.
Hold a bachelor’s degree.
Strong working knowledge of eVestment and Morningstar Direct.
Candidate must speak English.

Nice To Haves

Advanced degree or industry accreditations such as CFA Charter holder would be beneficial.

Responsibilities

Handle day-to-day tasks independently and partner with senior team members on more complex projects, analyses and tasks.
Support an existing product line (s) by maintaining product information, responding to product inquiries, and participating in the development and rollout of new strategies.
Serve as a resource to various internal partners (e.g., sales, marketing) regarding product inquiries, portfolio construction and data requests.
Consider associate/client perspective, as well as product construction and pricing, operational policies, service model and sales and marketing approach, to identify issues, options, and/or desired outcomes.
Guide business partners through issues of low to moderate complexity and advise on standard practices, product features or data validation; escalate issues or concerns to more senior associates and managers, as appropriate.
Identify trends in issues/questions received, and make recommendations to address them (e.g., training, system enhancements).
Ensure product information is accurately represented in training documents, literature (e.g., sales material, regulatory documents), and online.
Update relevant materials / platforms to reflect enhancements and changes.
Ensure the timely flow of results data at month / quarter / year end to ensure deadlines are met.
Maintain product information in Request for Proposal responses and ensures data consistency for various third-party databases.
Periodically audit existing material for data accuracy and consistency of message for target audience.
Support Product Managers in the creation, analysis and development of product plans, business cases and performance reports.
Gather data used to assess key product performance metrics against goals and objectives; assist in the creation of management reports.
Monitor product adoption against business case goals as well as competitors’ offerings by reporting on and identifying trends to management.
Participate in projects impacting a product line.
Provide input to project leads during project design and development phases.
Provide input on training and rollout plans.
Perform additional responsibilities as assigned.