Product Specialist - Housing

Bilt•New York, NY

17d•$70,000 - $120,000

About The Position

As a Product Specialist at Bilt, you will serve as the dedicated customer advocate for all product development. This role is crucial for ensuring our products are thoughtfully designed, launched, and continuously improved through feedback loops between internal teams and end-users. You will operate at the intersection of product operations, product analysis, and quality assurance, partnering closely with Product, Engineering, Design, Operations, and Support, as well as other cross-functional teams. Your responsibilities will include ensuring products function as intended, facilitating smooth launches, and driving ongoing improvements. You will be deeply involved in the product lifecycle, consistently testing user flows, monitoring performance, and surfacing insights to enhance the user experience.

Requirements

2+ years of experience working in a product role
Deeply obsessive about user experience and product quality
Naturally detail-oriented with strong product intuition
Comfortable advocating for the customer and pushing for clarity
Curious, analytical, and motivated by making things better every day
Experience in product operations, product analytics, QA, consulting, or similar roles
High level of comfort using AI tools such as ChatGPT, Gemini, Claude, or similar platforms in day-to-day work
Ability to design and iterate on AI-driven workflows to improve efficiency, quality, and insight generation
Strong analytical skills and comfort working with product and business data
Ability to synthesize quantitative signals and qualitative feedback into actionable insights
Excellent communication skills with the ability to clearly articulate issues and recommendations

Nice To Haves

Experience working closely with engineering and design teams
Familiarity with analytics tools or SQL
Experience supporting both consumer and partner-facing products

Responsibilities

Act as the customer advocate, representing end users in discussions and decision-making.
Run full product journeys end-to-end to understand the real user experience.
Identify friction, confusion, and complexity across B2C and B2B experiences.
Support product readiness by collaborating with Product, Engineering, Design, Operations, Support, Legal, and Policy teams.
Surface downstream implications for internal teams and customers before and after launch.
Ensure a shared understanding of how products should behave across systems and use cases.
Track core product and business metrics tied to adoption, usage, and experience.
Analyze user behavior and product performance to identify trends, gaps, and opportunities.
Translate learnings from testing and experimentation into clear recommendations.
Identify key problem areas, edge cases, and failure points.
Spot issues impacting specific customer segments, partners, or workflows.
Surface insights from data, support signals, and operational feedback.
Own quality and testing as the first line of defense for product quality.
Test new features, enhancements, and integrations across environments.
Document and prioritize bugs, inconsistencies, and usability issues.
Partner with engineering and product to resolve issues quickly.
Drive AI usage and adoption by using AI tools like ChatGPT, Gemini, and Claude in daily work.
Build and refine AI workflows to streamline testing, analysis, and documentation.
Analyze large volumes of qualitative and quantitative signals using AI.
Identify opportunities where AI can improve speed, quality, or clarity.
Pressure test AI-powered features from a user perspective.