Product Specialist - Rentals

Bilt • New York, NY

1d • $70,000 - $120,000

About The Position

As a Product Specialist on the Rentals pod, you will be the dedicated customer advocate for the resident rent payment experience and the housing platform that powers our multifamily partners. This role exists to make sure the products we ship are not only thoughtfully designed and launched, but continuously maintained and improved through tight feedback loops between our internal teams, our property manager partners, and residents.

You will sit at the intersection of product operations, product analysis, and quality assurance, working across the end-to-end leasing journey — from a resident finding and signing a lease to paying rent every month. You will partner closely with Product, Engineering, Design, Operations, and Support to pressure-test flows, track performance, and surface the insights that make the experience better for both residents and the operators who serve them.

Requirements

• 2+ years of experience in a product role — product operations, product analytics, QA, consulting, or similar
• Deeply obsessive about user experience and product quality, with natural attention to detail and strong product intuition
• Genuine curiosity — you dig into how something works and why it broke rather than logging it and moving on
• Strong partnering skills: able to work directly with external partners, understand their business, and map what you learn onto product feedback
• Strong analytical skills and comfort working with product and business data
• Ability to synthesize quantitative signals and qualitative feedback into actionable insights
• Excellent communication skills with the ability to clearly articulate issues and recommendations
• High comfort using AI tools such as ChatGPT, Gemini, or Claude in day-to-day work, and the ability to design and iterate on AI-driven workflows

Nice To Haves

• Experience in proptech, multifamily, or real estate technology
• Experience working closely with engineering and design teams
• Familiarity with analytics tools or SQL
• Experience supporting both consumer and partner-facing products

Responsibilities

• Represent residents and property manager partners in Rentals pod discussions and decision making
• Run full product journeys end to end — leasing, onboarding, and monthly rent payment — to understand the real experience
• Test new features, enhancements, and partner integrations across environments as the first line of defense for product quality
• Document, prioritize, and drive bugs and usability issues to resolution in Linear alongside engineering and product
• Monitor core product and business metrics tied to adoption, usage, and payment success across the Rentals platform
• Analyze resident and partner behavior to identify trends, edge cases, failure points, and improvement opportunities
• Partner directly with multifamily operators to understand how each partner's business works, and translate that into product feedback
• Surface downstream implications for internal teams, partners, and residents before and after launch
• Translate learnings from testing, support signals, and experimentation into clear, prioritized recommendations
• Build and refine AI workflows using tools like ChatGPT, Gemini, and Claude to speed up testing, analysis, and documentation

Benefits

• Competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us.
• 401k plan with a match
• Commuter FSAs
• UNLIMITED PTO
• Exclusive Employee only Bilt Points
• Team Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed