Customer Service Focused Product Specialist (Automotive Sales)

Twin Falls Chevrolet • Twin Falls, ID

7d • Onsite

About The Position

Twin Falls Chevrolet, the Magic Valley's #1 Volume Chevrolet Retailer, is hiring a Product Specialist. This role involves helping customers find the right Chevrolet or used vehicle and providing excellent customer care throughout the sales process. The dealership is the #1 volume Chevy store in the Magic Valley and is expanding with mobile service offerings. They provide inventory, and the candidate is expected to bring energy and follow-through. The ideal candidate enjoys interacting with people, has a good understanding of vehicles (or learns quickly), and is ready to work.

Requirements

• A valid driver's license with a clean record.
• Ability to learn the product and sales process quickly.
• Strong communication and listening skills.
• Organizational skills and ability to follow up independently.
• Resilience in handling rejections and maintaining a positive attitude.
• High standard of integrity.
• Energy and follow-through.

Nice To Haves

• Comfortable helping customers in both English and Spanish.
• Previous retail, restaurant, or customer service experience.
• Previous auto sales experience.
• Experience building a loyal following or a book of repeat customers.

Responsibilities

• Greeting customers on the lot and online, and making them feel at home.
• Listening to understand customer needs before discussing price.
• Conducting thorough needs analyses with customers.
• Explaining vehicle trims, features, and the Chevrolet difference in clear language.
• Taking customers on test drives.
• Working out numbers honestly, presenting options, and helping customers make informed decisions.
• Following up with previous guests to build a book of business.
• Achieving monthly sales goals and maintaining high customer satisfaction (CSI) scores.
• Working alongside Sales Managers and the Business Development Center team.

Benefits

• Uncapped earning potential based on sales volume and customer satisfaction scores.
• 401(k) retirement plan
• Health insurance
• Dental insurance
• Monetary assistance toward any vehicle leased through their dealerships.
• A clear path into senior sales, finance, or management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed