Product Specialist (Senior - Principal - Manager) Landmark

Halliburton • Houston, TX

2d • Onsite

About The Position

Neftex is seeking a Customer Success & Support Geoscientist to help customers maximize the value of their Neftex subscription. This position combines technical product expertise, customer engagement, geoscience workflow support, user training, and product feedback to increase adoption and improve the customer experience. Serving as the primary technical contact for assigned customers, the successful candidate will support onboarding, resolve product and workflow challenges, and help users integrate Neftex products into their exploration and subsurface activities. The role will provide dedicated support for customers within U.S. while collaborating closely with Product Management, Technical Sales, Services, R&D, and the broader Neftex team.

Requirements

• Undergraduate degree in Marketing, Science, Mathematics, Engineering, or a related discipline that meets the approved job architecture.
• Minimum of five years of experience in a technical product domain.
• Professional experience in software product management.
• Experience translating customer, market, or technical needs into product requirements, recommendations, or workflow solutions.
• Demonstrated ability to work across customers, Product Management, Sales, Services, and technical-development teams.
• Strong technical communication, problem-solving, presentation, and stakeholder-management capabilities.

Nice To Haves

• Degree or professional experience in Geoscience, Geology, Geophysics, Earth Science, or a related technical discipline.
• Experience supporting exploration, subsurface, basin evaluation, geological, or geoscience workflows.
• Experience delivering technical customer support, software training, product demonstrations, or user-enablement programs.
• Experience with Neftex products, geoscience datasets, SaaS solutions, or other digital technical-information products.
• Familiarity with customer success, product adoption, customer health, or technical account-management practices.

Responsibilities

• Build trusted relationships with assigned customers and serve as their primary contact for Neftex product, workflow, and technical support needs.
• Lead customer onboarding and adoption activities, helping users integrate Neftex products and content into exploration and subsurface workflows.
• Develop customer engagement and adoption plans that increase product utilization, user proficiency, and value realization.
• Investigate product-use and workflow challenges, provide practical guidance, and coordinate resolution with Product Specialists, Product Management, and Development teams.
• Deliver onboarding sessions, technical demonstrations, refresher training, workshops, and other customer-enablement activities.
• Monitor customer engagement, satisfaction, and adoption indicators, identifying risks and coordinating appropriate mitigation plans.
• Conduct regular customer touchpoints and adoption reviews to understand objectives, evaluate progress, and identify opportunities for improvement.
• Gather and document customer feedback concerning product functionality, geoscience content, workflows, and enhancement opportunities.
• Translate customer and market needs into clear input for Product Management, including functional requirements, priorities, and product-validation criteria.
• Support customer participation in product evaluations, validation exercises, beta programs, and other continuous-improvement initiatives.
• Develop and maintain technical learning materials, workflow examples, demonstration content, and customer-facing product resources.

Benefits

• Comprehensive and affordable benefits package that covers your physical, emotional, financial, and parental needs
• Wide range of programs designed to help you thrive at work and at home

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree