Product Specialist - Thermal

Vertiv•Westerville, OH

7d•Remote

About The Position

The Product Specialist – Thermal (Americas) is responsible for supporting offering management efforts to drive growth, adoption, and profitability of Vertiv’s liquid cooling portfolio across the Americas region. This includes Coolant Distribution Units (CDUs/XDUs), direct-to-chip liquid cooling, fluid distribution systems, and emerging high-density cooling technologies supporting AI, HPC, and next-generation data center applications. This role reports directly to the Sr. Director, Product Management – Thermal and works closely with Product Managers – Liquid Cooling. The Product Specialist provides direct support in executing product strategies, coordinating cross-functional activities, and supporting later-stage product development phases, including launch and lifecycle maintenance of existing offerings. This role collaborates extensively with sales teams, customers, regional stakeholders, marketing, and engineering to execute product roadmaps through the New Product Development (NPD) Stage Gate process.

Requirements

Bachelor’s Degree in Engineering or related technical field (BS or Master preferred).
3+ years of experience in product management, thermal systems, or data center infrastructure preferred.
Experience with liquid cooling technologies (CDUs/XDUs, direct-to-chip, immersion, or fluid systems) preferred.
Basic understanding of the Americas data center market, including hyperscale, colocation, and enterprise segments.
Project management skills with the ability to prioritize and drive tasks to completion.
Strong analytical and problem-solving skills with attention to detail.
Ability to communicate technical information and complex concepts effectively.
Experience working with customers, field sales teams, and cross-functional stakeholders preferred.
General interest in sales, marketing, operations, and financial disciplines.
Proficiency in Microsoft Office, Smartsheet, and related tools.
Strong written and verbal communication skills.

Responsibilities

Provide direct support to Product Managers – Liquid Cooling in managing the Americas portfolio and executing product strategies.
Support execution of product roadmaps through the New Product Development (NPD) Stage Gate process, with a focus on launch phases and sustaining existing offerings.
Support day-to-day management of the Americas liquid cooling portfolio, including coordination of new product introductions, regional variants, engineered-to-order (ETO) solutions, and end-of-life activities.
Research and analyze market trends, demand drivers, customer needs, and competitive landscape related to liquid cooling and high-density data center applications.
Gather and analyze customer, sales, and field inputs to identify growth opportunities and adoption trends.
Ensure all customer-facing documentation and marketing collateral are accurate, complete, and up to date.
Provide product and offering information to customers, sales teams, customer service, and application engineering.
Support development of business case inputs, product documentation, and internal alignment materials.
Contribute to VAVE and cost optimization initiatives by gathering data and coordinating cross-functional actions.
Monitor key trends such as AI workloads, increasing rack densities, and liquid cooling adoption, and summarize insights for the team.
Assist in translating customer and field feedback into structured inputs for product requirements and roadmap discussions.
Support customer engagements by preparing technical and commercial materials and coordinating responses.
Collaborate with Marketing to support demand generation programs and product launch activities.
Create and maintain sales tools, including order configuration forms, presentations, and training materials.
Track and develop post-launch performance metrics for new offerings, including sales, adoption, and pipeline trends.
Mine and analyze data to support forecasting, executive summaries, and sales/order trend analysis.
Support pricing and competitive analysis activities, including data gathering and margin tracking.
Assist with demand forecasting by compiling inputs from sales, operations, and historical data.
Help coordinate and support resolution of product-related issues, including delivery, quality, inventory, and order management.
Other duties and responsibilities as assigned.