Product Specialist Sales

Daikin•Waller, TX

About The Position

The Product Specialist will lead their focus area (i.e., light commercial, ductless, E-Premium or VRV products) and serve as the individual to manage and coordinate engagement and accomplishment of the division sales objectives with Company Owned Distribution (COD) & Distributor Channel Partners. The product specialist will be the Division resource for supporting the product line and growing sales.

Requirements

Ability to manage multiple projects simultaneously
Excellent verbal and communication skills including public speaking, presentations, and negotiation skills
Ability to develop effective communication pieces (price pages, sales support documentation, submittals, written memos etc.)
High level proficiency with Microsoft Office 365 programs, Excel, Word, Power Point
Able to generate and read reports as required
Excellent organizational and time management skills
Competitive industry knowledge
Ability to apply strong work ethics and integrity on the job
Ability to apply good judgement, strong work ethics and integrity on the job.
A minimum of 10 years related experience
Prior HVAC; commercial and ductless product HVAC industry experience
Bachelor’s degree preferred, will accept industry experience in lieu of degree
Must be able to perform essential responsibilities with or without reasonable accommodations
Qualified Applicants must be legally authorized for employment in the United States.
Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Responsibilities

Responsible for coordinating engagement and accomplishment of division sales objectives with COD & Distributor Channel Partners.
Act as Division Product Champion to assist in developing COD & IND product sales opportunities of his/her focus area as assigned.
Help to support product team as it develops and work closely with the product applications resource (e.g., VRV and AER group).
Coordinates resolutions and corrective actions of field product quality issues
Conduct or participate in quality reviews with customers at their locations
Oversee and direct the production of technical literature, service training materials and service kits in collaboration with respective departments
Participates and provides input from a service perspective in product transition schedule meetings, dFMEA (Design failure mode and effect analysis) and other service design reviews
Troubleshoot and or assist by phone distributors/branch/dealers in installation, quality, or service-related problems escalated to Management level
Travel to field locations to resolve product problems escalated to Management level
Oversee and be responsible for meeting division objectives for the specific programs (e.g., VRV Pro) that are part of the specialist’s focus area.
Provide resources and promotional support to fully engage TSMs to sell the focused product (both COD & IND)
Serve as additional sales & training resource to COD, IND channels. No support of REP channel for this role.
Perform additional projects/duties to support ongoing business needs.