Product Specialist (QA)

Knowledge Services•,

1d•Hybrid

About The Position

Knowledge Services is seeking a Product Specialist (QA) for a long-term contract supporting the State of Maine Department of Health and Human Resources in Augusta, ME. This position involves ongoing application data maintenance and User Acceptance Testing (UAT) for upgrades and new software releases for the DAVE application, which is used for collecting, registering, and issuing vital records in the State of Maine. The role requires problem identification, documentation, and communication of issues to the application vendor. With two planned software releases per year, approximately 1200 scripts need to be tested for each release. While technical skills like system analysis or programming are not essential for UAT, the work involves reviewing, examining, and evaluating the system's functionality in relation to vital records administration policies and regulations. The position also requires project management and organizational skills to ensure communication, information flow, and documentation of enhancements, acting as a liaison between the vendor and OIT. The candidate will summarize findings, including defects, and convey future needs and enhancements.

Requirements

Must possess User Acceptance testing experience
Must possess ticketing system experience (Jira preferred)
Must possess the ability to troubleshoot basic system issues
Must possess experience with SharePoint

Nice To Haves

Analytical and customer service skills.

Responsibilities

Utilize pre-made scripts to test functionality and document successful completion on SharePoint and utilize Jira if there are any issues/bugs.
Make sound recommendations on functional and technical improvements to the product.
Analyze the functional and technical impact of product planning decisions.
Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.
Perform impact analyses on production fixes and enhancements to establish priorities.
Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
Provide effective on-site and over the phone product support as needed.
Accurately sets severity of identified defects.
Provide input to training and/or documentation materials regarding latest technical and functional design changes.
Document all work on SharePoint for future reference.
Review the system test approach and conditions used as the basis for detailed test scenarios.
Follow quality standards.
Communicate accurate and useful status updates.
Ability to work in a team environment.