Product Specialist, MCAT & PREview Test Preparation

Association of American Medical Colleges • Washington, DC

2d • Remote

About The Position

The Product Specialist, MCAT & PREview Test Prep, supports the planning, development, delivery, and continuous improvement of the MCAT and PREview preparation portfolio. Working under the direction of the Product Manager, this role assists with project coordination, business operations, vendor communication, and customer service activities to ensure products are high quality and accessible to users. The Specialist collaborates across internal and external teams—including Marketing, IT, the AAMC Store, the Contact Center, and the AAMC’s external test prep vendor—to support customer service, operations, communications, and fulfillment. The position also contributes to user research and data analysis to inform product development and enhancements, identify process improvements, and help ensure a positive customer experience for students, advisors, and institutional purchasers.

Requirements

• Bachelor's Degree or equivalent experience.
• 0 - 2 years of related work experience.

Nice To Haves

• 0-2 years of product management experience, including managing projects within a matrixed environment and providing customer support.

Responsibilities

• Assist in planning, developing, launching, and maintaining new and existing MCAT and PREview preparation products and resources.
• Support documentation, scheduling, and communication for product launches and updates.
• Conduct user acceptance testing and coordinate feedback and issue resolution with internal and external partners.
• Serve as a point of contact for customer inquiries received through MCAT preparation communication channels.
• Collaborate with the AAMC Store and AAMC Support Center to ensure accurate, timely, and consistent support for customers and bulk purchasers.
• Track customer service inquiries to identify common issues, pain points, and opportunities for improvement.
• Support business operations by coordinating with teams such as Marketing, Finance, IT, and eCommerce to maintain accurate product listings and fulfillment.
• Assist with cross-promotions and updates to product pages and communications.
• Document and track action items and help resolve operational issues as they arise.
• Assist in collecting and analyzing customer feedback, market research, and usage data to inform product enhancements.
• Conduct competitor analyses and summarize findings for consideration by the Product Manager.
• Help develop and maintain reports and dashboards tracking portfolio performance.
• Communicate with vendors regarding product updates, timelines, and quality expectations.
• Track deliverables and escalate issues as needed to ensure product accuracy and reliability.
• Support vendor testing and documentation for digital products.
• Producing paper materials and fulfilling requests for special format products for accommodated examinees.
• Maintain records of requests and ensure compliance with internal policies.
• Provide administrative and logistical support to the Exam Preparation team as needed.

Benefits

• Remote Work – Fully remote work available for most positions
• Retirement Savings – Generous 403(b) employer contributions and financial wellness resources, including professional financial advising.
• Health & Wellness Perks – Fitness and bicycle subsidies, on-site and virtual wellness programs (live yoga, meditation, mental health webinars, flu shot clinics, and more)
• Support & Family Care – Employer paid Employee Assistance Program (EAP) and back-up care options for children, adults, elders, and even pets

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level