Product Specialist - GCMS

Shimadzu Scientific Instruments•Columbia, MD

6d•$89,000 - $91,000•Onsite

About The Position

Shimadzu Scientific Instruments is seeking a motivated Product Specialist to join our team! In this role, you will create technical marketing materials and documents for sales, provide training, and offer installation and maintenance support for our GCMS operations. Your focus will be on enhancing product positioning while delivering high-quality, timely support to our customers. You’ll engage directly with clients, addressing their needs and collaborating with the Marketing team, Sales, Service, and Regional staff.

Requirements

Bachelor’s degree in a life science field; a higher-level degree is strongly preferred
Minimum of two years of experience in technical applications or method development with GCMS
Experience in maintenance and repair of analytical instrumentation
Strong attention to detail
Exceptional customer service skills
A dependable work ethic
Willingness to travel, including occasional overnight stays

Nice To Haves

Marketing and sales experience are highly desirable

Responsibilities

Serve as a technical resource for assigned products and technologies, developing and maintaining expertise in instrumentation, software, applications, and their use across relevant markets
Provide technical and marketing support to the sales team by developing demonstration strategies, presenting products to prospective and current customers, and translating technical knowledge and customer needs into effective sales support tools
Create and maintain sales support resources, including presentations, product materials, feature/benefit analyses, competitive information, positioning strategies, and application-focused documentation for assigned products
Gather and analyze competitive and market information to identify customer needs, competitive solutions, and opportunities for hardware, software, and application development
Support the introduction and positioning of new technologies by evaluating market requirements and recommending appropriate hardware, software, and application solutions
Develop and deliver technical training for customers and Shimadzu employees through presentations, demonstrations, and hands-on application activities
Share technical and market knowledge through customer demonstrations, internal and external training, and hands-on activities in the application laboratory

Benefits

Day 1 Benefits
Competitive Salary
Matching 401K
Profit-Sharing Program
Clear pathways for Career, Leadership, and Personal Development
Flexible Spending/Health Savings Accounts
Generous & Front-Loaded Paid Time Off Plan
Tuition Assistance Program for both graduate and undergraduate levels
Pet Insurance
optional Identity theft, legal pre-paid and critical care buy-up insurance benefits
Generous company-paid life insurance & short-term disability programs
Business casual Dress Attire & casual (jeans) Friday!
Employee Resource Groups
Cost-of-Living Adjustment (COLA) for residents of Connecticut, Massachusetts, New Jersey, and California
Incentive and/or Commission Plan for Service, Technical Support, Marketing & Sales Roles