Product Specialist 5 (PS5) – AI Chatbot Developer
About The Position
The State of Ohio – JFS is seeking an experienced AI Chatbot Developer / AI Engineer to design, build, and maintain intelligent conversational solutions. This role focuses on developing both traditional and Generative AI chatbot solutions using Microsoft Bot Framework, Microsoft Copilot Studio, and Google Cloud Contact Center AI (CCAI) , along with supporting and modernizing SharePoint On-Prem (2016) applications to M365 . The ideal candidate will have strong hands-on experience in AI chatbot development, prompt engineering, API integrations, and Microsoft Power Platform technologies, with the ability to deliver secure, scalable, and user-friendly AI solutions that enhance customer experience and workforce efficiency.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
- 5+ years of IT experience , including:
- 5 years .NET development
- 2+ years SharePoint experience
- 3+ years AI Chatbot development using Microsoft Bot Framework (mandatory)
- Experience with Microsoft Copilot Studio, Azure Bot Service, Azure AI Search, Azure AI Language, Azure OpenAI, Graph API, Semantic Kernel
- Experience integrating chatbots with Outlook, SharePoint, Teams , and third-party APIs
- Strong GenAI experience including prompt engineering, RAG, and model fine-tuning
- Experience with Google CCAI Services (preferred)
- Experience developing GenAI solutions using AWS services (including Bedrock)
- Strong programming skills in C#, .NET, JavaScript, and Python
- Experience with M365, Power Apps, Power Automate, Power BI
- Ability to modernize SharePoint 2016 On-Prem applications to M365
- Excellent communication, consulting, and stakeholder engagement skills
- FBI/BCI fingerprinting required
- Government equipment must not be used outside the United States
- Candidate must agree to all State of Ohio and JFS security and compliance requirements
Nice To Haves
- Master’s degree in a related discipline
- Experience leading architecture and POC initiatives
- Experience working with governance and compliance teams
- Public sector or enterprise-scale AI implementation experience
Responsibilities
- Design, develop, and maintain AI and GenAI chatbot solutions using Microsoft Bot Framework, Copilot Studio, and Google CCAI
- Build and modernize SharePoint On-Prem applications to M365 solutions
- Architect conversational AI solutions, including user flows, APIs, and system integrations
- Develop Generative AI solutions using AWS Bedrock and related AWS services
- Implement and tune NLP techniques to improve chatbot accuracy and performance
- Train, deploy, monitor, and optimize AI models and chatbot performance
- Create dashboards and reports to analyze chatbot usage and effectiveness
- Design natural, intuitive, and human-like conversational experiences
- Ensure compliance with data privacy, security, and governance standards
- Collaborate with business analysts, UX designers, project managers, and AI CoE teams
- Lead proof-of-concept (POC) initiatives for emerging AI technologies
- Create Copilot plugins, custom copilots/agents, and automate workflows using Power Automate
- Integrate AI solutions with SharePoint, Teams, Outlook, Microsoft Graph, and enterprise data sources
- Produce technical documentation using Word, PowerPoint, Visio, and SharePoint
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What This Job Offers
Career Level
Mid Level
