Summer 2026 Context Engineer, AI ChatBot Internship

T-Mobile • Bellevue, WA

15d • $26 - $47

About The Position

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop! Get hands-on experience, training—and a leg up on a bright future. Learn. Achieve. Build a career. T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and redefining the status quo with a team that has your back every step of the way! This is an 11-week paid learning experience during which you’ll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You’ll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We’ll give you hands-on projects and the chance to create an immediate impact. What It's Like Our team builds and evolves InsightBot, an in-house AI chatbot designed to improve how employees access insights, data, and institutional knowledge across T-Mobile. We focus on transforming complex processes—such as onboarding, access requests, and day-to-day operational questions—into intuitive, self-service AI experiences. By partnering closely with leadership, data teams, and platform owners, we reduce friction, speed up productivity, and scale knowledge that would otherwise live in silos. Our work directly impacts employee efficiency, onboarding speed, and the overall adoption of AI-driven ways of working at T-Mobile. What You'll Do The intern will work on expanding InsightBot’s Onboarding Help capabilities by partnering with leadership teams to understand how new employees are onboarded across the organization. They will conduct interviews, document onboarding processes, access requirements, and collaboration models, and translate that information into structured context for our in-house AI chatbot. The intern will apply context and prompt engineering techniques to improve how InsightBot answers real onboarding questions. Their work will directly improve new-hire productivity, reduce onboarding friction, and help establish a scalable, AI-driven onboarding experience at T-Mobile.

Requirements

• Coursework or hands-on experience in AI, machine learning, prompt engineering, conversational AI, or knowledge management.
• Experience documenting processes, onboarding workflows, or operational playbooks in an enterprise environment.
• Strong analytical and problem-solving skills with the ability to structure ambiguous information into clear guidance.
• Excellent written and verbal communication skills, with experience working across technical and non-technical teams.
• At least 18 years of age
• Legally authorized to work in the United States
• Must be actively enrolled in a Bachelors or Graduate degree program
• Employees of T-Mobile or Metro by T-Mobile are ineligible for Internships
• Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.

Responsibilities

• Conduct interviews with leadership and team members to gather onboarding requirements, workflows, and access needs.
• Create clear, standardized onboarding documentation including team overviews, access guides, and step-by-step permission processes.
• Translate onboarding knowledge into structured context and prompt designs for the InsightBot AI chatbot.
• Test, refine, and improve InsightBot’s onboarding responses using real-world onboarding scenarios.
• Partner with product, data, and platform stakeholders to ensure onboarding guidance is accurate, scalable, and easy to maintain.

Benefits

• Relocation assistance may be provided to program participants who reside more than 50 miles from the internship location.
• Intern wages range from $26/hour to $47/hour.
• The successful candidate’s actual pay will be based on education/STEM vs non-STEM designation.

What This Job Offers

• Career Level: Intern