Product Solution Architect – Quote to Cash (Salesforce CPQ & CLM)
About The Position
The Business Technology Go-To-Market team works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving outstanding customer and employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions aligning with business value across Marketing, Sales, Services, Partners, Customer Support & Legal business functions with Salesforce being the primary platform alongside other groundbreaking platforms like Agentforce Revenue Management, Conga, Evisort, SnapLogic, AWS, AdobeSign, Docusign, Copado, as PaaS, OKTA, and others. We are seeking a Principal Product Solution Architect, CPQ & CLM, to come join our team that cultivates relationships with built on collaboration and trust to support a rapidly growing business. This is a senior individual contributor role where the ideal candidate brings deep hands-on experience with Configure, Price, Quote and Contract Lifecycle Management platforms, strong enterprise architecture judgment, and the ability to translate complex business requirements into elegant, maintainable product and process solutions. responsible for shaping the architecture, solution strategy, and delivery approach for critical capabilities across the quote-to-contract lifecycle. Our team cultivates relationships with built on collaboration and trust to support a rapidly growing business. We strive to improve efficiency and operational effectiveness through technology, innovation and inspiration. The Product Solution Architect will provide strategic leadership for the end-to-end Quote-to-Cash business process, including Salesforce CPQ, CLM, and connected enterprise applications. This role will partner closely with Product, Engineering, Sales, Deal Desk, Legal, Finance, Operations, CX, Partners and implementation teams to design solutions that improve how business configure products, price and quote accurately, generate compliant contracts, manage approvals, and accelerate deal execution. It will be key to understand business priorities, identify process improvement opportunities, and evaluate solution options that optimize business outcomes.
Requirements
- 10+ years of professional experience in product solution architecture, enterprise applications, business systems architecture, quote-to-cash transformation.
- 10+ years of professional experience in CPQ and CLM.
- 10+ years of experience in product configuration, pricing models, discounting, quoting, approval workflows, contract templates, clause libraries, negotiation, redlining, e-signature, amendments, renewals, obligations, and downstream quote-to-cash dependencies.
- 10+ years of experience with CRM, CPQ, CLM, ERP,, document generation, workflow automation, reporting, and integration platforms.
- 10+ years of knowledge with data models, APIs, event-driven and batch integrations, workflow engines, security models, reporting requirements, platform configuration, and system dependencies.
- Demonstrated ability to lead senior-level conversations, facilitate decision-making, resolve conflicting priorities, and influence outcomes without direct authority.
- Ability to produce clear architecture artifacts, process flows, solution designs, decision records, capability maps, and executive-ready recommendations.
- Experience partnering with product and engineering teams through discovery, design, build, testing, release readiness, and post-launch optimization.
Nice To Haves
- Salesforce RCA/Revenue Cloud Advanced (formerly known as Revenue Lifecycle Management or RLM), Conga, Vlocity preferred.
Responsibilities
- Translate business strategy into scalable solutions. Partner with the Director, CPQ & CLM, product leaders, and business stakeholders to convert strategic priorities into actionable architecture, capability roadmaps, process designs, and platform solutions.
- Serve as the senior technical and functional advisor. Provide expert guidance on CPQ and CLM platform capabilities, configuration options, customization tradeoffs, integration approaches, data model decisions, automation opportunities, and long-term scalability.
- Shape the responsible adoption of AI-enabled capabilities within the Quote-to-Cash process, such as pricing and deal guidance, workflow automation, and contract intelligence. Ensure AI solutions are practical, secure, governed appropriately, and grounded in reliable business and data processes. By combining business process leadership with architectural oversight, enable the organization to scale CPQ, CLM, and AI capabilities.
- Drive quote-to-contract process optimization. Identify opportunities to simplify workflows, reduce manual effort, improve approval efficiency, increase quote accuracy, accelerate contract cycle times, and improve the customer and internal user experience.
- Lead cross-functional solution alignment. Facilitate design discussions with Sales, Deal Desk, Revenue Operations, Legal Operations, Finance, Product, Engineering, Security, Compliance, and Enterprise Architecture to align on requirements, dependencies, risks, and implementation options.
- Establish architecture standards and governance. Create reusable design patterns, documentation standards, decision frameworks, and best practices that support long-term maintainability and product scalability.
- Provide subject matter expertise. Serve as a trusted advisor on CPQ and CLM platform capabilities, configuration tradeoffs, system limitations, data dependencies, automation opportunities, and implementation risks.
Benefits
- Workday Bonus Plan or a role-specific commission/bonus
- Annual refresh stock grants
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
