Product & Services Portfolio Manager
About The Position
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Product & Services Portfolio Manager is responsible for maintaining the authoritative inventory of OIT products, services, reusable solutions, and service bundles. This role ensures offerings are clearly documented, easy to discover, and supported with accurate lifecycle, ownership, and onboarding information. The Portfolio Manager provides decision support resources that help departments understand available options before pursuing new solutions.
Requirements
- Strong written communication and documentation skills.
- Ability to organize and manage large sets of information.
- Understanding of IT services, product lifecycles, and shared service models.
- Ability to work collaboratively with technical and business stakeholders.
- Analytical skills to interpret adoption trends and portfolio data.
- Bachelor’s degree in Information Technology, Business, Communications, Public Administration, or a related field, or equivalent experience.
- Minimum of 3–5 years of experience in portfolio management, program operations, documentation, or IT service management.
Nice To Haves
- Experience with service catalogs, knowledge management systems, or IT governance.
- Experience supporting enterprise-level portfolios or shared services.
Responsibilities
- Build, maintain, and govern the OIT Product & Services Directory, including taxonomy, ownership, eligibility, support model, and lifecycle status.
- Develop and maintain standardized documentation such as solution briefs, onboarding guides, FAQs, and reuse case studies.
- Publish decision-support materials that help departments identify existing solutions that meet their needs.
- Track adoption and usage indicators to identify gaps, redundancies, and opportunities for improvement.
- Conduct quarterly portfolio reviews with product and service owners to validate accuracy and readiness.
- Coordinate updates and changes to ensure the directory remains current and reliable.
- Provide up-to-date materials and guidance to Relationship Managers to support consistent communication.
- Maintain standard operating procedures for portfolio governance and documentation.
- Perform other duties as assigned.
Benefits
- We are a Public Service Loan Forgiveness Program qualified employer
- 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
- Comprehensive health coverage for employees and their eligible dependents
- Our wellness program offers eligibility into the discounted medical plan
- Employees receive paid vacation, sick leave, and holidays
- Generous retirement savings options are available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
