Portfolio Product Analyst

CVS Health

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Ensure our product teams can measure the success of our features (value, success metrics, and leading indicators) across the website and app through development of actionable reporting throughout the portfolio. What you'll do: Partner with product teams to understand feature value, success metrics, and leading indicators, across features on a portfolio roadmap. Translate the Portfolio value and success metrics into tag specification documents and partners to ensure tags are ready for reporting purposes upon go-live across multiple reporting platforms. Leverage various analytics tools and techniques to collect and analyze data from websites, mobile apps, and other digital and call channels. Provides insights and recommendations to enhance the user experience and drive better website containment and member engagement. Collaborate with partners across the enterprise to synthesize reporting and analysis to support product optimization and development. Communicates insights and recommendations to non-technical stakeholders effectively. Conduct user journey analysis, analyzes navigation paths, and evaluates the usability of websites or mobile apps. Collaborate on data governance initiatives to ensure data accuracy and integrity. Act as a subject matter expert to promote digital analytics knowledge through professional development, training, and certifications; and stays updated with industry trends, regulations, and emerging tools and technologies.

Requirements

• 2+ years of experience working with product management team.
• 1 year of experience (course work or on the job) with Python or utilizing SQL to query databases.
• 1+ years with Adobe Analytics or any other similar tool.
• 2+ years curating analysis and building dashboards.
• 1+ years of experience identifying success metrics.

Nice To Haves

• Experience with Medallia, or Quantum Metrics.
• Working knowledge of problem solving and decision-making skills.
• Experience with Safe/ agile delivery.

Responsibilities

• Partner with product teams to understand feature value, success metrics, and leading indicators, across features on a portfolio roadmap.
• Translate the Portfolio value and success metrics into tag specification documents and partners to ensure tags are ready for reporting purposes upon go-live across multiple reporting platforms.
• Leverage various analytics tools and techniques to collect and analyze data from websites, mobile apps, and other digital and call channels.
• Provides insights and recommendations to enhance the user experience and drive better website containment and member engagement.
• Collaborate with partners across the enterprise to synthesize reporting and analysis to support product optimization and development.
• Communicates insights and recommendations to non-technical stakeholders effectively.
• Conduct user journey analysis, analyzes navigation paths, and evaluates the usability of websites or mobile apps.
• Collaborate on data governance initiatives to ensure data accuracy and integrity.
• Act as a subject matter expert to promote digital analytics knowledge through professional development, training, and certifications; and stays updated with industry trends, regulations, and emerging tools and technologies.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees