Product Service Technician
About The Position
Reporting to the Senior Manager, US Service in our Hudson, NH facility, the Product Service Technician plays a critical role in preserving the client's position as the Global Leader for test and measurement and thermal imaging product solutions through the testing and calibration of factory supplied and customer owned test & measurement, and handheld thermal imaging products. This position may also include light production work for thermal imaging systems. The work environment is team-based, and collaboration is encouraged. Compliance with Global Trade, and ISO directives is a requirement of the position.
Requirements
- Ability to produce a high volume of work while achieving customer quality expectations
- Hands-on experience with electronic test equipment and tools common to the trade
- Demonstrated knowledge of electronics systems maintenance and repair methods
- Ability to task organize and work within a team to complete time-sensitive assignments
- Must employ strict attention to detail and respond positively to unplanned changes in work assignments
- Verbal and written correspondence in English is required to perform assigned tasks
Nice To Haves
- One to three years of experience in the electronics trade
- Well qualified candidates with a blend of formal education and work experience will be considered
- Knowledge of thermal imaging products is a plus
Responsibilities
- Receives general guidance and work assignments that are moderate in complexity
- Reviews customer documentation to determine steps for assessment and return to customer (e.g. testing, calibration, repair, certification)
- Uses various standards and equipment to perform functional testing of Test & Measurement, and handheld thermal imaging products (e.g. humidity chambers, wind tunnel, light tower, heat sources, etc.)
- Performs post-test/repair alignment/calibration and full functional tests to validate product
- Documents all test results in database, verifies accuracy and produces certificates of conformity for products
- Communicates with internal staff in verbal or written form
- Perform assembly, testing and packing of thermal imaging products
- Ensures compliance with ISO 9001 quality policies and procedures
- Interacts with customer service representatives to provide status updates and related information leading to a positive customer experience and business growth
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
