Product Service Engineer

Caterpillar Inc.•Peoria, IL

5d•$112,710 - $169,060•Onsite

About The Position

This role supports the design and enhancement of products by partnering with stakeholders to improve quality, performance, manufacturability, and serviceability. The position helps evaluate product and process performance, identify improvement opportunities, and move technical solutions from concept through release. This position will focus on and provide technical support on the adaptive and integrated machine technologies for Cat asphalt paving and compaction machines, including both aftermarket stand-alone solutions and factory-delivered integrated systems.

Requirements

Customer Focus: Builds strong customer relationships, anticipates needs, and delivers solutions that improve customer satisfaction and business outcomes.
Data Gathering & Analysis: Collects, organizes, and evaluates data from multiple sources to support informed recommendations and sound decision-making.
Service Excellence: Delivers responsive, high-quality service while resolving customer issues and identifying opportunities to improve the customer experience.
Problem Solving: Identifies issues, evaluates alternatives, and uses data-driven approaches to recommend effective solutions.
Relationship Management: Builds productive working relationships with customers, peers, and stakeholders while responding effectively to needs and concerns.
Technical Excellence: Applies strong technical knowledge to address challenges, develop solutions, and support product quality and performance.

Nice To Haves

Experience with GPS, machine positioning, machine guidance, connectivity, and automation technologies.
Ability to interpret 3D models, including profile and elevation data used to guide machine operation.
Knowledge of safe equipment operation, customer requirements, and quality standards for technical solutions.
Familiarity with electronics, software, testing, and troubleshooting in machine or equipment applications.
Background in heavy equipment operation and application; paving machine experience is highly preferred.
Experience coaching dealers, customers, or end users on technology adoption and proper system use.
Understanding of manufacturing processes, quality planning, system requirements, and safety considerations.
Strong presentation, analytical, research, and problem-resolution skills.
Demonstrated success implementing or supporting technical solutions that improve product performance and customer outcomes.

Responsibilities

Develop procedures and plans to ensure product quality, evaluate results, and resolve functional deficiencies.
Assess production processes to identify manufacturing or design defects and recommend improvements that increase efficiency and quality.
Gather feedback from internal and external stakeholders to identify new product opportunities and enhancements that improve serviceability.
Prepare technical specifications and instructions to support product performance, quality standards, and project execution from concept through release.
Provide technical support on the adaptive and integrated machine technologies for Cat asphalt paving and compaction machines, including both aftermarket stand-alone solutions and factory-delivered integrated systems.