Product Sales Specialist I

AG EXPRESS ELECTRONICS INC•Des Moines, IA

4d•Onsite

About The Position

Ag Express Electronics is seeking a Product Sales Specialist I to build foundational sales, product knowledge, and customer service skills. The role is the front line of customer engagement, handling inbound inquiries and basic sales functions while learning the company’s product range. Senior sales specialists provide mentorship and guidance as the employee develops toward managing customer needs and full-cycle sales responsibilities. The position is based at the company’s Des Moines, Iowa location. The role involves responding to customer inquiries, supporting basic quoting and order entry, learning products and systems through structured training and shadowing, coordinating with internal departments, maintaining accurate CRM records, and sharing product information with the ecommerce team. The employee is expected to seek feedback, develop their capabilities, and contribute to team and process improvement.

Requirements

Demonstrated commitment to customer service, with professionalism, empathy, responsiveness, a positive attitude, and follow-through.
Strong verbal and written communication skills, including the ability to convey information clearly, ask thoughtful questions, and build rapport.
Reliability, accountability, attention to detail, timely task completion, and accurate recordkeeping.
Collaborative approach and willingness to support coworkers and shared goals.
Ability to remain focused and flexible in a fast-paced environment and adapt to changing priorities or customer needs.
Initiative in resolving issues and ability to seek guidance appropriately.
Sound judgment and professionalism, including when making decisions under pressure.
Willingness to learn products, systems, customer types, and internal processes; comfort asking questions and seeking feedback.
Proficiency with Microsoft 365, including Outlook, Teams, and Excel.
Discipline in maintaining accurate, timely, and consistent data entry after system training.
Basic understanding of agricultural operations, including farmers, OEMs, and implement dealers, and interest in learning how the company’s products support customers.
0–2 years of experience in customer service, sales support, agriculture, or related roles.
Proficient in MS 365 and business software.
Ability to perform the described physical demands, including sitting for extended periods, occasional lifting and carrying of office equipment or materials, and navigating the organization’s premises.
Willingness and ability to travel as necessary for business engagements, meetings, and industry events.
Awareness of and adherence to workplace safety protocols.

Nice To Haves

Associate degree; industry experience or an agricultural background may substitute.
CRM experience.
Experience with phone systems.

Responsibilities

Handle inbound sales calls, emails, and basic product inquiries professionally and accurately.
Provide high-quality customer service and positive customer interactions.
Learn Ag Express products, customer segments, and ordering processes.
Assist with quoting and simple order entry under the guidance of senior team members.
Work consistently on the phones and learn to identify customer needs.
Participate in structured product, system, and CRM training.
Shadow Product Sales Specialists II and III to build technical and sales competency.
Seek feedback and coaching to develop toward a full-sales-cycle Product Sales Specialist role.
Coordinate with internal departments on basic order-status or inventory questions.
Enter accurate CRM notes and maintain data integrity while learning system expectations.
Provide the ecommerce team with accurate, timely product information and updates for online listings, product details, and other customer-facing content.
Ensure product information reflects current availability, specifications, and customer needs.
Share observations that may help improve processes as knowledge grows.
Perform other duties that support development and team goals.

Benefits

100% employee-owned company and Employee Stock Ownership Plan (ESOP), with contributions funded annually at the company’s discretion.
Competitive salary plus performance-based incentive opportunity.
Safe Harbor 401(k) with an annual 3% company contribution and discretionary annual profit sharing.
Medical, dental, group life, and short-term disability benefits, with buy-up options for short-term disability.
Voluntary vision, healthcare and dependent care flexible spending accounts, and life insurance.
Paid time off.
Paid holidays.
Company-paid life insurance.
Professional development and training opportunities.
Flexible work hours.
Educational assistance for further education or role-relevant professional certifications.
Casual dress environment and company-provided branded clothing.